Enjoyed all except the first encounter with bar man on our first evening. Wasn’t there when we first got to bar and then was abrupt when we asked about wine special as per our check in information he denied it at the start. Must of realised he was wrong and rude as then changed his tune. All other staff were brillant

Room needed a good vacuum around and behind the furniture

Loved the underground room. best night sleep in ages!

Our door didn’t lock from the inside

A unique experience. Great memories. Very clean and safe

Nothing

Needed a proper clean. Bathroom dirty. Carpet old and dirty. Fridge frozen shut.

didnt have breakfast, central location is handy. lighting in room was a bit dim but adequate

lighting in room

good location

very little facilities such as microwave nothing in fridge and TV did not work

Location excellent. Morning coffee excellent, Scott brilliant. So friendly and informative. Theo also.

The cleanliness of the bathroom and balcony. No smoking in pool area should be enforced and no glass in the pool area. Both were ignored. OHS&W issue. However, overall staff were excellent and their friendliness and willingness to accommodate overcame any downside.

Central to town. It's the only good thing about it.

The chair in the room was broken, physically fell from the chair when we sat on it, wasn't even screwed to the frame. Black mold in the shower and up the bathroom wall. There were 2x families of crickets living in the room that we had to deal with in order to get any kind of rest. Considering we paid for a premium room, the room was far from premium. I would not recommend staying here and I will never stay here again.

Location

An old decor

Location beautiful, staff friendly

Dust everywhere, crappy pillows and mattresses, no toaster, no cutlery

Staff are good

In hot weather AC stop working and night staff was rude

location to the pizza place.

I was led to believe I had booked an underground room but was allocated an older room near the road. When I upgraded to the underground room I discovered none of them were airconditioned and were very humid and uncomfortable. So ended up going back to the original older style room. Those underground room definitely need aircon this time of year.

The room

The receptionist took a call halfway thru serving me and complained about guests wanting to use the pool and completely ignored me walking around the desk at reception

unique, it’s history, central. and able to sleep in underground room.

not thoroughly vacuumed. there is evidence of walls of underground units deteriorating on surface, hence edges of room had lots of sediments that wasn’t cleaned up. this give you doubts if bedding & linen are all ok too. Key to block of unit doors didn’t work, so had to leave it jammed open so entry was insecure at night and during day wind brings on leaves and dirt into carpeted walkways. Friends booked in other underground room reported bitten by mosquitoes all night. Later found bug spray in room. Seems to be under new management, maybe some teething issues, like at reception not explaining or welcoming enough to introduce such a unique site, or warning of mozzies issues. Seems a bit run down in parts, perhaps the Christmas period is not the best time to judge if everything is working optimally, but you can see it’s grandness is there, just not as it was probably in its hey day. a bit disappointed… it was not a cheap booking. They could do better.