Convenient location next to railway station

Will benefit from the refurbished underway

They are currently under renovation but that didn't really interfere with our stay. The bed was very comfortable. The shower was excellent and there was a full bath. Breakfast was excellent. They showed our luggagebon arrival (early) and on departure. This is the perfect hotel if arriving by train. 10 minute walk into Chester center

The room was in the newer wing and a long way from reception with cases

We come here every year - new refurb of public area’s FANTASTIC- - now just need to do something about outside space and dated bedrooms

The so called garden - Needs total clean up to use safely & with comfort . Very dirty , no joy or pleasure to be had in court yard . No lights or items on tables - even during wedding very poor. Patio area needs total deep clean / power washing . Safer steps & entrances . Totally waste of what could be a feature to enjoy during summer !

The location is great!! This is about all

The hotel under renovation and had to walk through very dark under construction parts of the property to get to my room! Doors don’t close properly and in my opinion are not fire compliant! The door has light shining through at night which lights the room up!! Over priced and wouldn’t stay again

The building itself is beautiful and steeped in history

The rooms in the annex part of the property are a far walk, small musty had black mould growing on the windows. Generally tired decor. Requests for family with small children to have interconnecting room not met despite booking months in advance and making multiple calls to the hotel. They expect you to contact hotel reception via a what’s app number that you text. The phones in the room do not work or there isn’t one available.

the rooom was very spacious, to the point my son insisted on playing hide and seek in it. The staff were lovely and we also met Queenie the cat, which despite spending a fortune on Chester Zoo and Knowlesley Safari park i believe this was my sons favoruite part

the TV angle in the bedroom was a bit awkward it was set up to watch it from teh table and chair and not the bed

Well presented, rooms clean and modern

Nothing

A staff member named Eddie went over and above for my husband dog and I he allowed us to have a late check in and a good upgrade and also threw in a drink as members of the best western and as always I would recommend this hotel to any one

The property is a little old and is under going renovation but disturbance was kept to a minimum and will look fantastic when completed

Great location gorgeous hotel lovely grounds and lovely staff and breakfast fantastic 😀 room was big and Bath bigger 😀

NA

Spectacular breakfast well worth the money. Location excellent for train station and only a 15 min walk into the city centre

I think maybe biscuits in the room to compliment tea and coffee and a bottle of water

The room met expectations of cleanliness and comfort, the location was perfect, and the staff were very helpful and accommodating, and always had the answers I needed.

The experience will be improved when construction is complete, and the entrances and traffic patterns return to normal.

Good location, nice decor, friendly staff

The beds were probably the comfiest beds we have beer ever slept in. Got a free upgrade on arrival which was amazing. And the staff were super friendly and helpful.

Comfortable room & bathroom

The fact that it was a building site. Hammering and drilling from 0710 in the morning (rooms 215 & 216, Wed 15). Complete indifference from management and reception staff. Moved room (while being suggested it was me being sensitive & I was lying about the 0710 start), meaning I had to repack luggage & change plans. Still work noise during day. Workmen constantly shouting & playing radio. Banging. Drilling. Swearing. Workmen pushing in front of an old lady to get a coffee at breakfast (why the hell were they even there?). Travelodge standard (at best) breakfast, “scrambled egg” in a tray in a solid inch of water. I used to test rubber as a part of my job, that garbage would probably pass a strength test. It’s all about the hotel (which does look good now), and nothing about the guests. I’m sure there’ll be a smart reply, I have some photos but wish I’d have taken more when I realised how bad it was.

Staff were great. Working really hard in tough conditions, always friendly and helpful.

The cleanliness of the bathroom. Restaurant wasn't up to much; choice limited and definitely not value for money.

The breakfast was very good

The room cleanliness was poor

All off the hotel

Very little. Building is undergoing significant improvements and renovations which meant dust and noise.

Room size was very small, the staff were not the friendliest and the whole experience is one I would rather not have to experience again 🤬

Decor , garden , clean , location

Batteries were practically dead in the remote for tv, so could not switch channel’s properly , air con wouldn’t adjust and was clanking intermittently during the night but wasn’t a big problem

Great location clean

Nothing

Location excellent, Bed very comfortable

4pm check in is quite late didn't allow much time to freshen up after a long journey before having to go out, it also took a long time despite having pre-checked in online

Bathroom facilities offered both walk in shower and bath, bed was ample, TV was larger than most hotel TVs

Was only told that main building under renovations AFTER making non-refundable reservation, making this utterly mis-sold and disappointing. For the price we paid specifically to stay at a hotel with nice old building and facilities as pictured, to then be told "well you're not getting that, you get to stay in the block of flats" is insulting. To add to that, we were then bombarded with "upgrade suggestions" to get more money out of us. Cleaning staff ignored request to not service room and entered anyway. Bar was closed the one time that we wanted to use it so didn't bother trying again. Had to use stairs instead of lift because of a conference when checking out on the last day, so can see where their priorities lie. We'd love to return to Chester. This hotel would not even be on the short list to stay at while we're there.

Good location and pretty interior

Building being done in the building and electricity didn’t work in the room well

location

Hotel being refurbished and no true bar facilities.Check in poor.

Room service dreadful. Second day room cleaned but breakfast tray was left on table.

The room was excellent, very spacious and comfortable. Would recommend staying here again

N/a

Our stay was excellent. The family room we had was wonderful as cery comfortable and lots of space and extra things like bathrobes and chocolate that we didn't expect. Very impressed😊 Everywhere was really clean and we had plenty of towels. The shower worked well. The couch was very comfortable as were the beds. The staff were very helpful and friendly too. Thank you. I'd love to go back!

Nothing!

The location was really good, added bonus a big carpark on the doorstep. The room was bright and comfortable. The lady on reception was friendly and helpful.

With the work going on in the hotel. The trek to the room was not good, up to floor 2 to walk through several corridors, then walk down to floor one. Nothing was well signposted. The bar area, which I assume was temporary, was cramped and canteen style.

We checked in early unexpectedly after lovely man on reception helped us pay for car parking. All staff on reception that we encountered were lovely

Thought the service in the restaurant at dinner very poor. I would recommend due to the number of errors made with orders on tables around us that the waiting on staff go back ro writing down orders instead if trying to remember them. One of our meals was not hot. Someone on the next table got mains before their starters. Another table had to remind the asitress they had not had dessert they had ordered. It was disappointing especially as the restaurant was not that busy.

Position of the hotel, near to railway station and live music venue.

Vastly over priced this time. We have been relatively regular visitors of this hotel and our experiences have been progressively getting worse. Firstly on this occasion there was work being carried out at the hotel. This I understand on occasions has to happen but we were not told until we had booked and paid for our stay. Had we have known there was work being done and facilities at the hotel were minimal at the time we would not have booked. When we got to the floor our room was on it was absolutely stinking of sewage, so bad it was making us hieve. We paid extra for a king room but the room we had was no bigger or better than a standard room we have booked in the past. On returning to the hotel from a night out we found that the lift was not working, again I understand that this can happen but what annoyed me was that when I told the chap in reception it wasn't working he replied 'I know, you'll have to wait' it might be about 20mins', what he failed to tell us was there was a stair case we could use, this we only found out when I raised the question if there was stairs. We mentioned about the smell again and the reply we got was 'we know'. The chap was not interested in the slightest.

The hotel was fantastic room was clean and comfortable as well as all the communal areas

The restaurant was awful dry meats, microwaved puddings, food missing from the dishes mixed grill over garnished with pepper and very abrupt servers.

How luxurious the room looks