Good location near the castle and some nice restaurants/bars nearby. Staff were friendly.

Breakfast was not refreshed often enough and food was overcooked, dry or inedible. Was not worth £13.50. Housekeeping only replaced shower gel toiletries once during a 4 day stay. No staff visible in reception. Parking in NCP not discounted.

Friendly staff, great location, perfect decor and excellent breakfast ! I’ll be back!

Our room was very small

Great location, nice decor, comfortable room

Nothing

The breakfast was good. The room had a kettle and tea etc. Toiletries were provided.

The crash pad in which I stayed had stains on the carpet and peeling paint. We requested breakfast at check in but this was not communicate to staff. We were able to have breakfast but there was an awkward moment. There was an incident in the entrance area in the evening. A guest was speaking very loudly and aggressively. The young lady at the reception desk was seen to stay calm but should have been supported by another colleague in case the problem escalated.

It’s a while since we’ve stayed here but it’s just as good as I remember it. The location is within easy walking distance of everything you could want and the hotel itself is always welcoming, comfortable whether you want to sit and relax with a coffee or enjoy a pre dinner drink and the staff can’t do enough for you.

Nothing

Room was not quiet during night due to external air con unit.

I have no idea how this is a 3 star hotel. Tacky and soulless. Rooms very poor even after upgrading.

Room very poor quality for 3 star hotel. Upgraded for 'room with a view' and looked out on to a wall. Shower was awful.

Midden in het centrum, bedden prima, aardige medewerkers, goed ontbijt

Sjebbie omgeving, vies, veel daklozen, zielig. Herrie van schreeuwende vrouwen buiten

Breakfast was yummy and plenty of choice and it was so close to centre. Love the little touches like the sleep spray next to bed.

Not much really.

Beautiful interior, colours and designs very eye catching!! Loved the staff at reception and I was very glad if the lifts!! Literally 5 minute walk from the olde salutation 🖤 private secure car park was an added bonus. Right opposite the castle and surrounded by cobbled streets

No Bath in the room and no breakfast being served

Great location, room was spacious, staff friendly, would stay here again.

Lovely smiley staff and not a big branded chain

Clean hotel with a lovely atmosphere

Room was maybe a little too warm due to lack of control over the radiators

Location perfect. Five minutes from the main square. One minute from the castle. Three minutes from Ye old trip to Jerusalem. Comfortable bed nice shower. Friendly and helpful staff. Great breakfast.

You got a warm feeling as soon as you walked through the door. Check in was a breeze with a lovely receptionist. Our room was lovely with everything thought of from hot drinks to bottled water and even pillow mist to help with a relaxing nights sleep. Breakfast was the best we’ve had especially the scrambled eggs. There was nothing we didn’t like about this hotel.

Breakfast was lovely lovely dining room.

Noise over looking carpark building outside drilling at 8am . Top floor only one lift working and going to leval 5 we were on 6 ! at the end of building cleaner banging slaming doors very early .TV remote didn't work . Bed very hard .

Room 602 great vuew of castle. Great bed and shower. Nice and quiet Woud definitely ask for this room again

Good location, quiet

Nothing

Lovely atmosphere, cosy bar, friendly staff. Room was a decent size and the bed very comfortable.

Posizione ottima per visitare il centro e a meno di 10 minuti a piedi dalla stazione dei treni. Consiglio la struttura per la vicinanza con il centro

Stanza un po’ fredda

Location is excellent, hotel is nice, the view from our window was amazing over the city and castle

The car park was a little tough getting in and out as it's tiny

The hotel was great, room was a good size, clean and bed was very comfortable. Staff were lovely & extremely helpful. We had a fan in our room which was great addition as we would have to usual have to ask for one. Location was amazing and such a short easy walk into the city centre. Breakfast was beautiful and so much option to choose from. I would 100% recommend the hotel!

This is in no way a complaint of the hotel but more of a warning to drivers. I wouldn’t recommend booking the hotel car park if you love your car too much. The car park they have available is separate from the hotel, it is only a 3-5 minute walk away i will add but it is an underground garage, which has a steep ramp to go down into the garage and has a VERY sharp downhill right corner to get around as soon as the garage door opens. (There is a wall directly in front of you when it opens). It may be ok if you only have a small car but any estate or large cars, i would definitely recommend using the NCP car park which is literally outside the hotel doors. We went into the garage but i did not feel comfortable leaving the car in there and moved our car out of the garage and into NCP & it was perfectly safe overnight. I am a very experienced driver but my husband had to get out of the car and guide me back around the corner to get back out as it is an extremely tight corner. I will also add, if you do book into the hotel car park, it would be very easy to get your car blocked in if they book all spaces out, if you were to park your car in a bay which is up against the wall, there are spaces for people to park directly behind your car. It would also be a nightmare to get back out depending on where other people park as there isnt a huge amount of space down there and it would be very easy for someone to damage your car and drive straight out. The hotel car park was just short of £10 or the NCP was 14.95 for 24 hours if you pay by the ticket and not the app. Again, if you have a small car, you’d probably have no issues getting into it whatsoever. It does advise it is not suitable for larger cars when they give you the directions at reception but does not advise this anywhere before hand.

Excellent location, front desk staff was very pleasant and helpful.

Building works at the NPC car park mad opening the window unpleasant. The lift can be heard, quite loudly, from the room we were in every time it went up or down. The extremely small bath was effectively useless, which was a shame as it was one of the features that swayed us to staying here.

Very comfortable, lovely staff and nice breakfast.

No faults.

In a perfect location, walking distance to most things. Lovely decor. Staff very friendly & helpful. Breakfast was amazing, lots of choice.

Nice looking hotel and rooms. Comfortable beds. NCP parking right nextdoor

Breakfast staff could have been a little more helpful. The young lady ticked us off on the breakfast list and then disappeared. We went and found a table and sat waiting. We didn't know it was ALL self-service. It wouldn't have hurt for her to say "Hi, please find a table. Breakfast is a self service buffet and the drinks machine is located behind the bar." Please train your staff.

The property is stunning and very well kept, the room was spacious, clean and comfortable. The staff were all warm and friendly and happy to Help

Nothing

The breakfast

How rundown the room was. Quite a few things were chipped, dated or broken.

Close to town, convenient parking.

Noisy lift right by the room, looked out onto multi storey carpark, bathroom door wouldn’t close. Mould around bath.

Everything, location, rooms, bar and restaurant

Nothing

Really nice hotel. So close to everything..city centre just a few minutes walk and it's just around the corner from the castle.. also it's just up the road from the bus stop and the sky link bus will bring you to the airport for only 2 pounds

Room was lovely but was quite small