Location

AC didn’t work

El personal del hotel fue muy atento con nosotros y con nuestro bebé de 11 meses, ayudándonos con nuestras peticiones y haciendo que nuestra estancia fuera cómoda y agradable.

Nada

excellent location. Very clean. Staff very helpful. gardens beautiful.

hair dryer hardwired in a location with no mirror. lighting poor for makeup application. needed outlets on both sides of bed.

We took one of the cheapest rooms at Horseguard because of its position in London and whole there was no view the room was lovely and staff were very nice.

Nothing

The location was perfect. The staff were very good and the hotel felt luxurious and clean. Breakfast was delicious.

The room was very dark with a view of the inner staircase. I'm pleased that we were only there for one night. In the future I would book a garden view or river view room.

Amazing location

Toiletries were noted on the website as Elemis but that wasn’t the case on arrival

Great reception staff.

Amazing location. Friendly staff. Comfortable room. Pleasant restaurant.

More in room snacks! There was only one bag of crisps and one biscuit but two people were staying.

Fruit was still frozen, so was unappetising. Cooked breakfast was a little tired and unimaginative.

The room was in the heart of many sites and attractions with a wonderful view of the river Thames.

La ubicación es excelente, es la segunda vez que me hospedó en este hotel. Sin lugar a duda lo sigo eligiendo por su ubicación, aunque en relación con la visita anterior han dejado que las instalaciones se deterioren un poco, tuvimos que llamar a la recepción porque se fue la luz, tras la llamada, la volvieron a dar, pero ni explicaciones ni disculpas.

Es una pena, que haya empeorado tanto la atención y el mantenimiento del hotel, porque para mí es uno de los mejor ubicados.

From the doorman till checkout the staff were all friendly and professional. The location was brilliant, the room clean, I wil definitely staying again

Cannot fault the Hotel 10 out of 10

The location is superb.

The hotel has an unpleasant & quite cloying background smell in communal areas. The lifts took ages to arrive and were often packed once they got to the second floor where we were. The bathroom was dirty & dusty There were some ancient macaroons left out for us which were stale. The promised chocolates never appeared despite reminders. The complimentary tea/coffee biscuits were not replenished despite constant requests There was no written information in the room. No instructions re: how to place room service orders. We were told we needed to use the TV. The TV did not work. We realised the aerial had been removed. Staff then told us they could get a printed copy of the menu for room service and commented it was often difficult to get a connection (!) The telephone had been disconnected. I realised why later on at night because the light up button was so bright. I guess a previous guest pulled out the connection to turn it off! The minibar was not stocked other than packet of popcorn, can of Coke & a bottle of water. There were no instructions so it was not clear if these were 'free'. I assume stuff in a mini-bar costs something... Breakfast required queueing for 15+ mins & being given a number - it was beginning to feel like a motorway service station at this point. There was a dirty plate on the plate stack on the second morning. The first morning, there was a queue for hot food. When it got to our turn to take a plate, we saw the person infront struggle to get a plate out of the container. When we tried to get a plate out we both burned ourselves. There is a warning about the plates being hot but the problem here was the plates were not rising up away from the scalding hot heating element. I called for a member of staff who just grabbed a pile of plates & stuck them on the stack. No comment, no apology, no words at all.

location, spacious, heated bathroom floor, heating towel rail, bathtub, comfortable beddings, friendly service staff, consideration for international travellers

lack of usb direct port

Excellent and elegant hotel with old world English charm.

The breakfast is not the best value for the money. Not bad food, just pricey.

The hotel was brilliant, the view of the river and eye was amazing, such a comfortable room with a brilliant view! Will definitely be back

There was nothing I would change

Fantastic location, great updated room, exceeded expectations. Staff was friendly and helpful. Very pleased and would definitely recommend!

Nothing!

Really good staff, loads of extras and great location

Nothing

Wonderful building, great staff, and a magnificent Breakfast

Not Much !

The telephone was not working when we got there. This was very important to my wife for we were traveling with her lonesome sister and she needed to have communication with her most of the time. After visiting London for a day, the phone was not working as promised. When we let front desk know they promptly moved us to a room with a working phone.

No complaints here...

Breakfast delicious Lovely staff

Die Lage ist Top!

Die Klimaanlage wird als einzige Quelle zum Heizen verwendet.. damit man die Heizung aktivieren kann muss man tatsächlich die Steuereinheit zerlegen.. sonst friert man.

Everything

Nothing

Very comfortable , staff so friendly.

Comfort and stylish

Location perfect. Bathroom big.

Tv speakers blaring in bathroom if someone was watching TV in bedroom. Staff not quite 5* but polite enough.

L’efficacité du personnel. La gentillesse du personnel et l’emplacement parfait. Le bon rapport qualité /prix 👍

Central location. Large clean room. Fantastic views

Nothing

Great location. Could walk to landmarks of London with ease. Near to a tube station and at the side of the Thames. Spacious room which was really comfortable. Had a brilliant night’s sleep. Excellent staff.

There was nothing to “not like”.

Nice welcome from staff

Put in a small room first, had to asked to be moved. Edges of carpet covered in dust. Fixtures and furnishing dated

La posizione è stata fantastica, e la stanza era molto grande.

Colazione abbastanza scadente e stanza non in linea con il prezzo. Mi sarei aspettato un livello più alto per la prezzo pagato. Il soffitto era macchiato, la cassa della TV era in Bagno (?). Abbiamo trovato la stanza completamente fredda.

The very central location near Embarkment tube station and the very friendly staff :-)

The room was tiny, even tough we upgraded to a Deluxe King Room. It smelled musty and the whole hotel looked neglected. The carpets and furniture everywhere were tired and dirty. The carpet edges in the hallways has so much dust, like they hadn't been vacuumed in years. The wardrobe in our room was the size of a broom cupboard. Every time we were out and the cleaners came to our room, they would turn off the aircon, which means that the room smelled really musty when we came back. It is a pity about the neglect, because this is a grand property in a fantastic location.