I recently stayed in a room that was clean and well-maintained, which I really appreciated. However, I did notice that some of the furnishings felt a bit outdated. While it didn’t detract too much from my overall experience, a refresh could enhance the ambiance.

I received a parking ticket despite having registered my car correctly. While the issue was eventually resolved, it caused unnecessary frustration and inconvenience.

Clean and lovely staff. Great breakfast options

Slightly expensive.

Large room and bathroom, fairly new fittings. Great breakfast included in the price, huge bar and restaurant with reasonable prices considering the location. Nice garden area outside overlooking the river and easy access to transport (if coming from central London, use Prince Regent on the DLR and it's a well-signposted 5 minute walk). Located right by the Thames with a long, very wide footpath stretching for miles. Great view of the airport too if you're a plane geek like me! No aircraft noise in the rooms though

The lighting was a bit odd - you put your card in near the door & the bedside and foyer lights come on, There's a separate lamp near the TV. But there is only 1 switch near the bed to turn the main lights off & that also turns off the little reading lights. And then you have to get out of bed to turn the TV lamp off! Beds and pillows a little hard for me

Very clean. Staff were friendly. Good transport links into the city with the DLR from prince regent

Clean, friendly and helpful staff.

Our bed was the creakiest bed I’ve ever slept in. It sounded like it would fall apart with the slightest movement. Also, a sharp staple was sticking up through the carpet and went into my food. Shocking.

Hôtel de standing, magnifiquement décoré. Chambre confortable. Petit déjeuner copieux. Champagne offert le samedi et le dimanche. Personnel aux petits soins. L hôtel est situé pas loin des transports. Pratique pour rejoindre le centre.

Nous sommes arrivés tardivement et le troisième lit n’était pas fait. En effet on entend les avions, aéroport tout près mais ça nous a pas empêcher de dormir.

Location to the excel was perfect and the hotel was really clean

Friendly reception staff especially the European staff

I was overcharged around £90+. I had to later call from Italy to have it corrected. I had forgotten that I was a Hilton Honors member and forgot to remind my son who booked for me . Instead he booked through Booking.com. Later when I found out that Hilton Honors rates were far better.. it was too late as we had already checked in. Being seniors on vacation to spend time with our new born grandson, the Hotel location was too far (felt like in the middle of nowhere) from public transport especially the DLR or Elizabeth line to go to Canary Wharf were our family lives. The weather (rain and wind) made the overall experience of walking to the station even more worse. So had to rely always on Uber.