the layout of the rooms, the spa, the kitchenette, the bathroom, having a TV in the bedroom as well as the lounge, that the kitchenette was separate from the lounge, that it was located on the ground floor, the location

Location was as expected

I clearly booked on the premise that we're getting a sea facing room as written on Booking.com website but we got a city facing room...disappointed

Location was perfect for our requirement

Single beds were uncomfortable. Outdated decore with chalk marks up the walls in that room ..Toilet wasn't as clean as I'd expect. Carpet was severally marked in the lounge area. The shower over a spa bath was not only short but dangerous to get in and out of . Wet tiles outdoors also a hazard. I'm sure cleaners do the best they can with what they have to work with I really feel for them having to manually carry heavy baskets of linen around large complex..big thumbs up for them .. Outrageous price for age and condition of room. My daughter and I won't be recommending shoreline to anyone which is sad really as Napier is my home town..

my son loved been upstairs and I liked that the room was seperate from the living area

lack of parking

Excellent location, could walk to town and many other places.

nothing

Great location, friendly staff, clean & comfortable, enjoyed the spa bath, curtains actually closed properly.

Decor getting a little tired but I guess it’s been a rough couple of years for the operators. The outside table could do with moss removal.

Nice view. Lovely big unit. Lovely and clean.

There were no problems.

The unit although clean was a little tired. Because of current staff shortages there was no option for a Breakfast.

The proximity to everything and the staff

location and the whole room and spa just beside the bed was perfect.

Loved the indoor jet bath, and the staff were very commodating to our needs!

Unfortunately the room didn't smell clean, unsure if it had been just shut up for a while or if had been smoked in before. And thin walls! We were kept up all night by loud music next door, will remember to bring ear plugs next time :)

Room was awesome, and really got what I expected. Just cleanliness was a little bit of an issue. Hair on basin, a toilet roll that was3/4 used on toilet handle. I’ve never experienced this at accomodation before. Also was another spare full toilet roll that had tissue from another roll stuffed in the centre of it. Again never seen this before. Otherwise enjoyed the stay. Thanks

Beach view was awesome.

The pillows were not great.

Location spa in room Clean just beautiful

Nothing

Location was handy that we walked to i-site, coffee and dinner.

Cost a little on the high side