We booked a suite with 2 bedrooms for our family of 4. It was very comfortable as it comes with 2 separate bathrooms. We enjoyed using the club access for breakfast and pre-dinner drinks and eat.

Le personnel très attentif à notre bien être (late checking, …) Le restaurant était très bon

Rien

Every thing excellent

The booked room not show clear view of the fountain

The staff were all super helpful and friendly Especially Cecilia Suo who helped organise transport requirements

The air con in the room was too warm and could not be set to a temp of my requiring

Central. Pool. Club room

Casual coffeee shop be good while waiting

The room was spacious and had a lovely bathroom. The location is excellent for sightseeing and shopping.

The front desk staff although very friendly and helpful tried to speak English but most of them relied on their phone to translate, which didn’t always communicate well! I have stayed in many Chinese hotels and all of the front desk staff have been able to speak basic English at least. I was shocked that at the Grand Hyatt a hotel that has a superior reputation and price tag that their front desk didn’t speak English well enough to communicate without having to translate on their phones. Also the bedding in my room when I arrived was still damp around the edges which I had to dry off with a hair dryer.

Location

Air conditioning not working properly

The room has cigarette smell