Location is great. Very convenient. Easy access to shops and within walking distance to Hakone Yumoto station.

The food can be improved. More hot dishes will be better.

Onsen privatif

Diner was too much in quantity and the taste is bland

I only like about this hotel was the lovely waitress at their restaurant

it is very old hotel , everything is falling apart. It is now worth at all giving nearly £400 for half board accomodation for a night . Check out time is 10 am, this is also unacceptable people coming to relax so should be allowed to sleep a bit it should be at least 11 . Including reception the staff cant speak English. very old hotel, £400 for a night too much.

Peaceful location, very scenic, quiet, river was beautiful and I had the best sleep in Japan at this hotel.

Room need some updating

Location is very convenient and there are restaurants and eateries if you did not select half board meals. All staff are very polite and the young lady attendant to our Kaiseki dinner and breakfast for 2 nights stay was superb. She is attentive, resourceful and informative and when I enquired about a delicious tiny vegetable pickle. She translated the pickle from Japanese to English using Google translate on her handphone. It was a pickled Lily bulb which we do not usually have it in our cuisine. Kaiseki dinner was delicious especially the grilled King crab on the second night. The 2 breakfasts are superb & delicious too! The menu is not repetitive and they are delicious. We were given a room with mountain view. 4 Futons beds were set up on the tatami when we had our dinner in the private room in the restaurant. There is a cosy tatami room with different daifuku mochi each day placed on the table. If you like them, they can be purchased from the souvenir store near to the hotel lobby. There’s also green tea teapot box near to the water flask at one corner. There is western room with sofa and TV for family chilling out after using the onsen. Outdoor Onsen for women is on the 6th floor with some single tubs for individuals.

No smart TV if you don’t mind.

The view over the river was nice. Location was easily accessible. The room itself was nicely decorated.

They advertise Air Conditioning but don't have it. There was only a heater in the room. The food isn't great, I wasn't able to finish many of my courses. The ambiance in the eating areas in terrible (bright fluorescent lights for dinner, old run down walls). And the service was haphazard, some courses coming all at once, some things being cleared, others staying on the table until we left.

Convenient, clean

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Great experience and relaxation for my husband and myself. The Japanese breakfast and dinner was exceptional! The onsen experience was worth it too!

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