The room size is big. Spa was great.

Nothing

good location and good service

you have to ask for toothbrush and slippers which should be in rrom

The upgrade from room to suite wS great with Mansoor and Akram support as well Aish, thank you all

Parking area with different floors was confusing

Clean, staff, smells,, comparative

Nothing

Clean and location also good.

Shower horse bad

Very comfortable stay.

The frint disk staff Mr. Mansour mohammad and mrs Ayshah They were very supportive and professional. I will come again next time just for them U r lucky to have such a front disck staf like them

Lack of the personal stes at the room like comb and toothbeast and brush

Location is bang in the centre of all the happening party spots. Staff are exceptional, Reception head Mr Mansoor and team treated us like close friends from the minute we entered the lobby. Rooms are spotless.

Breakfast spread needs to be improved.

Location

DJ noise, car parking left

Comfort and cleanliness

The Reception Help desk employee took picture of national ID of my wife on his personal mobile which considered mis-behavior and I warned him to erase it immediately , this is bad attitude to intervene our relation, he should take photo copy machine for her national ID with me for Hotel reservation purpose and recording , I have no problem , Just I present my electronic Government Entity on my phone, he was embarrassed , she is my wife and mother of my holy two kids and stopped him to do so as he is doubting our relations !!!!, I talked to the Manager and the Manager was understanding the situation as not be repeated again , it was late 11:30 PM as I raised question to him (are you police officer to investigate our relation??? It is not acceptable by all means to intervene the Family Privacy . I need the hotel to take care of such type of behaviors which will reflect badly on their reputations as I am regular customer to them and I respect the country regulations very much .

Good Location, Big rome size. But to reach the car parking I need to take 2 different elevator and walk a long way!. the room was not clean. the swimming pool was close. I recommend the couples & the families to stay away from this hotel.

The location of the main attractions in the city. Great staff and value for the cost of the room. Great happy hour specials at the hotel and fantastic customer service. Whatever you ask of the management to help you accommodate, they will. Guest friendly.

Terrible room service. Do not order the hotel food, less than satisfactory. Some of the shower fixtures needed to be fixed and the refrigerator was moldy.

The breakfast buffet and the young man working at the restaurant was very nice.

Where do I start!! The room was absolutely dirty including the bathrooms, the kitchenette and the linen.Coffee stains on furniture, greasy table top with food stains, dirty shower screens....After checking in I asked the staff to come and check the room as I was positive it wasnt cleaned.The staff inspected the room and advised that it was "clean". I was given another option and the second room was identical to the first one.Perhaps word "clean" is translated differently in this particular hotel.The microwave wasnt working, the local calls were not available even though the brochure said that we could make local calls.The bed linnen was never changed, it was used and the pillows had hair on them.I asked for a new linen and had to wait for an hour for a "fresh" linen and ended up receiving a single bed sheet with 2 pillow cases for a king size bed!! After travelling for 22 hours the whole experience was exhausting.A refund for at least 1 day would have been nice considering all the issues I had to deal with on my first day. The hotel has 4 stars and 8.5 rating on booking.com and agoda sites...not sure how!!!

clean place and they very friendly staff