outside of the hotel looked nice and hotel rooms looked like the pictures, rooms looked very nice but didn’t live up to expectations

only one member of staff on at a time doing 12 hour shifts, a lot of the time unreachable. one of the reason we booked the junior suite is because it had a tv in the bath which we weren’t able to use as the staff said the controller had been stolen from the previous people staying in that room which I highly doubt and they weren’t able to get us another one. the air con didn’t work, you had to phone the reception for them to turn it on from down there. massive crack in the sink so the sink would drip water all over the bathroom floor, fridge didn’t work, stains on pillowcases, overall not a very decent stay in a junior suite at over £340 for 2 nights, very disappointing

The room was nicely modernised, quiet, comfortable and very clean. The staff were friendly and helpful. We stayed a night here as it was reasonably close to Wembley Arena.

The bar area has been modernised out of all recognition from the pub that was there before. It's fine, and the service was great, but I was hoping for a more traditional pub vibe with some hand pulled ales.

The room was clean, confortable, modern. The value for the quality-price was one of the best I had (maybe because I booked in the middle of the night as I got myself locked out of my home...But so great and so good value

great location, clean & modern with great tech- soft touch controls for lighting air con etc, EU and Uk sockets was a nice touch. lots of choice for food in the area.

kitchen was closed, so no food available

Better than expected - very clean and recently renovated, good facilities - tea set, air-conditioning, double-glazed windows, reliable personnel at reception, nice shower. 10 min walk to Acton Town station, through pleasant neighbourhood. Excellent Chinese restaurant nearby.

Better sound insulation from the noisy street as our room was facing it

it’s a hotel that was very good when I first stayed but the areas outside the rooms are not as clean as they used to be and they no longer have food

We had no breakfast offered , told there wasn’t any.

There was broken lamp and mirror and tv was falling off the wall.

Nice room, apart from the tv in the bath not working a nice place!

Room was small but really nice, with good amenities--small fridge (great for keeping breakfast food around and saving money on having to eat breakfast out), and even a TV in the bathroom (in addition to the big TV in the bedroom). Fairly convenient location.

The lift was out of service during our entire two-week stay, so it was annoying to have to climb up two flights after a whole day out, and very inconvenient moving in and out with luggage (supposedly this is getting repaired soon). Also, even thought the website still shows full menus of food available, the kitchen no longer exists (still a pub in the lobby, though).

The room was very clean with nice modern updates. Easy access by underground and Piccadilly line to/from Heathrow. Diverse neighborhood with many varied options in nearby restaurants.

Overpriced.

Acton is a really convenient place to stay. It's on the Picadilly line giving access to the centre of London in 25 mins as well as heathrow 25 mins the other way. You're 15 mins from Kensington but paying half the price. The room in this hotel was surprisingly spacious and pretty quiet overlooking the church in the centre of Acton, 10 minute walk from Acton Town tube stop. Definitely value for money relative to places slightly further down the picadilly line. It's also on the district line, do 25 mins from Westminster.

Surcharge for early check in with no particularly safe looking places to leave bags if you don't want to pay the extra 20 quid.

nothing hotel was a nightmare

The lift was broken, my room was on 2nd floor, and it could not be changed, I left the property with a backache it was a struggle to get in and out of the room. There was no kitchen in the building, so no breakfast or room service available. I had to climb those awful stair to go out and find food. what was meant to be a restful stay became a nightmare Every day staff lied about lift was being fixed, but nothing was done. I would have asked for a refund, if possible

Excellent location

it was secure , clean and comfortable .

No breakfast available