A wonderful hotel, the breakfast was delicious and plenty of options provided. The hotel had lots of options for dining.

Child cot was poorly constructed and lacked mattress. Had to use towels and sheets.

Bar staff was very attentive and polite.

Rooms outdated, but at first sight we felt like extending our stay (big mistake) and surprisingly a manager/supervisor shout it out loud for the receptionist to take our payment straight away (as if we had not payed for our first night the minute we checked in, which we obviously did). We were told at the check in we could use spa facilities including robes and towels and first thing we are told by a very unprofessional member of the spa is that the spa is only part of the hotel but not owed by it, after a few eyes rolling we were giving a pair of robes and slippers which by that stage we felt like giving it back since it was such a hassle. Room did not have a remote, after several minutes we got one (with batteries almost dead). Food is overpriced which is completely understandable if you’re paying for fresh produce which it didn’t seem to be the case.

1) The setting of the Culloden is removed from Belfast, yet accessible by car and train. 2) The hotel was beautifully decorated for Christmas and the interior decor was comfortable, well maintained and luxurious. 3) The staff were very professional and approachable. 4) The grounds were maintained to a high standard and there was a significant volume of sculptures which would have given the Yorkshire Sculpture site a run for it's money. 5) The hotel was intimate but spacious. 6) The views across Belfast Lough were very picturesque. 7) The approach to the hotel from main roads was inviting and to a very high quality. 8) There was ample carparking. 9) The range of food and drink was good. 10) The breakfasts were excellent.

Couple of issues. 1) Hotel Bathrooms take a lot of wear. The shower door didn't close properly (it opens outwards yet successive guests have pushed it in, which has resulted in loose hinges) and the shower was partially blocked. Periodic testing of drains, fixtures and fittings could do with being increased. 2) The TV - not one of the smart apps worked and the range of channels was limited.

Beautiful hotel lovely places to sit and have coffee or drinks

Staffing is a problem not enough to offer 5 star The fine dining was so bad that we got a credit for the food. So over cooked and obviously reheated and sat under a lamp. So not good. Once again shortage of staff and lacked the fine dining training. Not 5 star. Mgmt need to take notice

Le confort L’amabilité du personnel Le cadre Le spa

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The rooms were very comfortable and fit for purpose

A wee bit of banter at the front desk would be lovely to welcome you to the hotel in true n.i style

Lovely grounds, building and food was excellent!

The Spa was lovely but v rigid about the kids. But overall very good facilities.

Great place to stay, staff very friendly, breakfast amazing BUT kept 740 pound authorisation from card which takes 5 days to clear, and also took full payment of 700 pound so over 1400 pound locked up on travel card, terrible when travelling from overseas

No card pre authorisation