The service was great and the food was excellent! We love the food!

Food was above expectations (Japanese set).

1. Old room with dirty wallpapers. 2. Broken furniture and windows. 3. View on the parking space. 4. Weird attitude: when I asked to change the room because of the noise from the parking , manager just answered "it's ok after 6pm". 5. Very small public baths, luckily we were the only visitors.

I had a good stay overall. The food was amazing and I think the chef is wonderful. The rooms were traditional and relaxing. The spas were also cozy and nice. I liked the location as it was quieter than downtown hakone-yumoto. The service by the Nepalise staff member was incredible! It's near a river and a wide variety of hiking trails and onsens.

There were a few problems preventing my stay from being a great stay. First, there was no wifi in the rooms. This would be okay if the lobby was warmer, but the lobby was freezing cold even with the heating on. I used the wifi in the lobby for 90 minutes one night, but my feet and hands were numb. They either need to get wifi in the rooms or have better heating in the lobby. Next, the check out time was 10 AM. I was about 10-15 minutes late because I couldn't find something and needed to use the bathroom. They knocked on my room repeatedly and called my room, then threatened me with a higher charge. This gave me a bad taste. I felt the boss is too traditional and doesn't understand how important it is to give some flexibility to customers. A little kindness and humility goes a long way into helping people want to come back again and again. Pressuring and threatening when people are a bit late is not a good way to do business. Especially for international customers. Finally, breakfast was served at 8:30 AM but the onsen closed at 9:00 AM. There's no shower in the rooms, so I had to rush to use the onsen after eating. I have stayed at many ryokans and usually, they are not so strict. I feel the management needs to make some changes and offer better customer service, then this ryokan can be a fabulous place, but with the current rigid thinking, I won't stay there again. It has amazing potential with a few changes!

The private HotSpring is super nice dinner is very nice too