Gostei da receptividade do pessoal da empresa, como do comprometimento em atender tudo que foi acordado.

The location was perfect, a short stroll to the city centre of Gramado, and the building complex was pleasant and pretty.

Check in and check out are not easy - I had to wait 15 mins for someone to come and meet me upon check in even though I advised them I was arriving 30 minutes before - I didn't even get an apology for that. Also, it's not the kind of accommodation that suits foreign visitors, as they only take bank transfer for payment - something that is not advertised on booking.com. If you don't have a Brazilian bank, it's not possible to pay. The parking situation is also less than ideal - parking lot is too steep and if you have a small car with a low range engine, you'll be in trouble. On top of that, there was a horrible sewage smell coming from the pipes, and the bed covers were stained with what looked like a little bit of blood. The wifi also stopped working during our stay.