Room was okay needs abit of maintenance and better cleaning was close to everything like viaduct and skytower

Everything

The location and the staff was very nice.

The room service staff is out sourced and does a terrible job. They let the doors slam even when asked to close them gently. The heater did not work for three days. The carpet was torn, the bathroom was full of black mold in the tile work, the shower wand did not stay up due to it being broken.

Comfortable bed, friendly and helpful staff, great pool, and excellent location.

There was mould in the batchroom on the walls, ceiling, tiles, etc

Walking distance to everything we needed. The laundry facility in the bathroom was really useful too.

The couch was very uncomfortable. Almost like the springs had gone. We put cushions down to sit on but it still sagged too much.

Handy location to viaduct, good value for money

Room was clean but quite worn out. Great to have parking on site but very difficult to get in and out of

Comfy king bed, bathroom was dated but the shower was amazing and I loved the complementary soaps and shampoo. Excellent location to viaduct. Great value for money. Would stay here again.

There were no standout negatives.

Hotel is conveniently located and has great ambience. We were greeted by Luther for checking in. He was very welcoming and helpful. Room was very spacious and comfortable and had all the amenities. There is daily housekeeping. Amy is the most sincere and hardworking housekeeping team member ever. The 24/7 Front Desk employees were very helpful and supportive. Will ALWAYS be indebted to Luther for the great help that he had provided for dealing with an unexpected health issue during our stay at the hotel.