the location and the ease of travel. The staff was polite and the food was very good.

The room was bad, the air conditioner was noisy and did not work, despite calling the front desk. the Front desk sent a technician and he apologized that he could not do anything. Room DT17 is adjacent to the kitchen and the spraying of roach spray was overwhelming. The room had no ventilation and opening part of the door was not an option for privacy reasons. The option was a pedestal fan which was extraordinarily noisy.For a family of 3, the room was disappointing. Typically, we rarely complain and understand that different countries have varying complexities and we adjust to it accordingly. However, as a premium hotel, it was shockingly disappointing.

The breakfast was perfection

This is a wonderful hotel - beautifully designed, fabulous, friendly staff, with excellent food and drink options within, great location + the rooftop pool.

The breakfast that was included was poor. It really wouldn’t take much to improve it - some better coffee, decent eggs and a bit of fruit. at the moment it’s barely worth eating which is a shame when everything else is so good.

Lovely hotel and lovely rooms with very high ceilings. the breakfast and rooftop pool area is amazing and a great calm sun spot away from the noise of Mexico City

the rooms were a bit dark, and the breakfast could cater slightly better for vegans. although they did adjust one dish to suit!

Very low value for the money. Our “Master Suite” room had no ceiling lights and minimal floor/table lighting for the space. The room was unacceptably dark because we had to fully close the blackout windows to block out street noise (both vehicles and blaring store music), to say nothing of evenings without daylight. Furnishings were made of plywood, and one end of the sofa seat tipped when sitting on it. Not a single drop of potable water was provided as a courtesy; all required payment. Front desk staff were generally aggressive and unhelpful. At check-out the hotel included someone else’s room service bill on our invoice and questioned me when I challenged it despite the obviously distinct other guest’s signature.

we booked this as a last night of holiday treat. I wanted something a bit special but not as generic and business feel as the Hilton. this hotel delivered. the decor and design of the property was beautiful. its incredibly Instagram photogenic and really well thought out. sitting in the heated jacuzzi at sunset was lovely and bougie. I love the multi stem trees separating the ground floor and first floor, the candles in the hallways at night and the general attention to detail. Lastly, I don't think the promo photos did the hotel justice.

I loved it. only small bits.... the staff were a little snooty until they realised you were a guest but I guess that's common for a hotel of that price. i don't have a lot of experience of that. I felt the restaurant downstairs wasn't really worth the money, the food wasn't amazing, the service was rushed and it was a bit packed in, freezing and drafty.

Todos bien

I didnt like the feeling when i wasnt sure if i should tip or not

cool style. nice restaurant

the rooms are dark with no natural light

-amazing design -great location -fantastic restaurant

-the driver that was supposed to meet us at the airport didn’t show up

This building houses several businesses. Loud music all night from a near by bar did not let us sleep

very loud music playing all night

facilities, architecture, location and the welcome drink was a nice touch

room was a bit dark and at night it was a but loud

The staff were great and very accommodating.

Not having natural light was a strange feeling. There was no window in room, apart from in the door which was on a walkway, so people passing by could look into your room. As we didn't want people looking in on us, the room was always in darkness. Plus, the courtyard the room was on had a roof over meaning you didn't get much light even if the window shutters were open. The room was quite noisy with buzzing happening intermittently. I had to wear ear plugs to sleep.

The air conditioner in the room did not work, which explains why they keep fans in the rooms. The room design is modern and pleasant, however functionality did not meet my expectations. The water in the shower was only hot, which I found uncomfortable as I needed to cool down after sleeping in heat with the air conditioners not working. However, after complaining about the heat in my room, the staff did offer to change my room but I declined since I was only staying two nights so decided to make do.

Beautiful building and clever design features - eg they manage to squeeze a pool in and extra seating; the rooms are small but have clever storage solutions. Breakfast was good and location ideal.

A little more natural light; also a slight sewer smell some mornings - wish this could be resolved. They also seem to let non guests use the rooftop area which meant guests were often unable to get a pool bed or seat - slightly annoying when paying extra for a place with a pool.

Size of room, wonderful breakfast.

Only one window in the top-tier deluxe room. Nearly no lighting in the room.

Big and comfortable bed, nice pool area

Extremely dark rooms and did not realise that there were no windows from the pictures. Felt like sleeping in a concrete box and rooms very warm and musty.

decor was exceptional

bedroom dark and small

Great location, atmosphere, service, rooftop bar, breakfast!

Building was ok but rooms without windows. Small. Beton walls. No vozyness.

Price for this hotel was way too high. Breakfast eas as in 2* hotel. Just cofe and bread and cheese and 2 types of fruit