evrything, location, view, food and room

No hot water sometimes

todo excelente

todo me gusto

The location was good, facilities very good and spacious suite with amazing views of the city.

The only issue was the air conditioning unit was exceptionally noisy.

Es espectacular , nos gustó la habitación y el área de piscina

Todo me gustó la vista del 22 piso a la ciudad es b sueño ,solo que te cobran 20 dólares por noche adicional

Excelente, una gran variedad y un excelente trato del personal en el área del desayuno. La ubicación del hotel es excelente, ya que está en el centro de la ciudad.

Realmente no tengo quejas

Todo

Todo

Todo es excelente

I have been visiting Santo Domingo regularly for the past 25 years. Overall, despite some customer-service issues noted below, the Embassy Suites remains one of the better hotels in Santo Domingo. The rooms are very large, spotlessly clean, and well furnished.

There are two big problems, one of which is fixable and one of which is not. The unfixable problem is that the walls of the rooms seem like they are paper thin. Noise from the hallway, from outside, and even from water running in an adjacent room easily penetrate the rooms. If noise distracts you, do not count on an uninterrupted night's sleep. The fixable problem is the lack of a strong customer-service orientation in areas that make the difference between a great hotel and one that is only so-so. For example, when I checked in a computer glitch made it impossible for the front desk to give me a key. Rather than bringing the key to my room, as I would have expected in any reasonably well-run hotel, I had to return to the front desk several hours later to request it. The service in the breakfast and lobby bar/restaurant is indifferent at best: always very polite but also totally inattentive. To be clear, I fault the hotel's management, not its employees, for failing to build a client-service culture that I have always experienced in most other comparable hotels in Santo Domingo. Bottom line: If might stay at the Embassy Suites again, but my expectations will be much lower.