Linen was clean at least. That's about as much as I can say.

The room was poor. Vertical blinds rather than curtains, false ceiling with black (mould/damp) marks on it, bedside lamps that didn't work. The only chair in the room was a piano stool which would be adequate for leprechauns. Bathroom extractor didn't work. Dirty grout around bottom of shower. Furniture from the 80s - white MFI style which was not clean and was marked. Most of all it was disappointing that the pool was closed. I chose this hotel BECAUSE it had a pool. If it hadn't, I would have chosen another hotel. I left after one night and went home rather than spend another night there.

Location

Made a complaint and left early asking for full refund Room was filthy and dusty not cleaned well at all found mouldy food down the side and people underwear Not working broken wardrobe and drawers and doors Not worth it Completely avoid Outdated old people home feeling to it Never again

Location was good staff was friendly

The step was too very high to get into the hotel. The room was very small. The bed was also very small. The room could have done with a lick of paint. Looked run down and very basic. Also had to pay additional fee for parking.

The staff were exceptional

My parents shower didnt work and can hear people very easily through the walls

the location and the lady who was working was lovely and extremely helpful.

the cleanliness of the property was extremely poor, was also very loud all night and i struggled to sleep. the heating and the wifi didn’t work, i contacted about both issues and no one got back to me.

The staff tried to help.

Our room was right on the stairway and drunks were banging our door most of the night, complained the next day and then we were moved to another room, on the stairs AGAIN! We knew there was entertainment in the hotel but didn't expect to hear it clear as anything in our room while we tried to sleep. Our friends in another room didn't have trouble of people banging their door but they were also able to hear the entertainment loud and clear in their room.

Breakfast was horrendous £8.50 and after I ate i felt sick it totally ruined my whole day other members of my party felt the same , what ever you do go careful eating the food, i missed out on an event we had planned because of this , ou also have to book o sse the pl n oy sls which is a task also the sauna only heats up by the time your hour is up absolute rip off

Breakfast was horrendous £8.50 and after I ate I felt sick it ruined my whole day even had to visit the chemist up the road for heart burn and sickness other members of my party felt the same, whatever you do go careful eating the food, i missed out on an event we had planned because of this, you also have to book to use the pool and pay £5 pound for an hour which is a task also the sauna only heats up by the time your hour is up absolute rip off

Breakfast and friendly staff

Could do with curtains to keep room dark

Comfortable bed and warm room

Location of room too close to back road so could hear traffic alot

Good location, comfy beds. Staff in restaurant and bar friendly.

Pool extra cost at £5.00 per person per hour. Booked in advance. Car park extra 6 00 per day. Breakfast is OK. Charged at 7.50 per person, even children. Rooms are a bit tired, but it's Blackpool. Lift broken.

Good food well prepared. Good bed

Paying for parking

the staff were very friendly

I didn’t like that you had to pay extra for the pool and parking once you had already paid for your room.

I was very well impressed on how welcoming and helpfull the staff were. Especially the women Andrea. A travel a lot threw my work and when I take my daughter away. Out of every where I have stayed if I found this women the best person I have ever dealt with. Also the house keeper who I can’t remember her name but Andrea will know as an asked her name twice . She was so very kind and helpful and I belive they both deserve a lot of credit as I believe they are a big asset to this place. I wouldn’t normally go out my way to do a review but I feel they very much deserves it. Apart from that the hotel was nice and clean. Better took a than a exsoexted a wkuis fer the doe value of money and the palace was really. Ice and clean ext. great how they have a look which btw you can connect you mr phone to the blue speak there so it’s good for having a wee rave party in the pool for the kids. Fight recommend this place and anytime am there now I will not be staying anywhere else. Well done to all the staff in general but Andrea and the house keeper was my favourite. Just never felt stafff to be so helpful much as they were so good on them and a hope to see them again everytime I am back up.

It was very clean staff were very helpful and friendly plenty to do

The only thing we didnt like was the room wished it was a bit bigger and the shower needed to be bigger

The bed and pillows were AMAZING, I slept so well. The staff were also polite and friendly. Also pay for parking in the hotel, it was £6, not the NCP advertised fee of around £15. Only 50 yards from Pleasant Road tram stop.

Unfortunately the shower was very tiny, the head is fixed extremely high, meaning my child couldnt use it as she couldn'twash her hair, due to a show), and anyone above a UK size 16 would struggle. I'm a 12/14 & couldn't put one arm out fully without hitting the wall. Also, although it didn't impact my stay, the decor in my room was 1980's (very worn and tired. Rm 115).

Great night there would stop there again. staff are very friendly and very informative, couldn’t have asked for any more

Not much it’s a little far out, but straight road and really easy to find

Great location, room was good size with sea view and beautifully clean. Plenty of space and nice bedding.

The lift, it clunked and bounced and had the old fashioned gates which people kept leaving open so you couldn't call it. Narrow corridors.

It was great value for money and the lady on reception (Andrea I think) was lovely!

There wasn't a lot of room to sit at the bar. Andrea was the only member of staff I seen, we had to wait a long time to get checked in because she was busy on the bar (not her fault). It was super hot in the rooms, a fan would have been great

Nice comfortable four poster bed, room clean, great sea view,

Shower was ok, not much pressure took a while for some warm water

The staff was amazing so nice always there to help And the hotel was amazing also. We didn't have breakfast but the dinner was 100 percent. We booked the pool twice and both times was so good for our little one

Was all good nothing to dislike

the staff

n/a

The pool an sauna

The steak pudding dinner

nice on the sea front

Certain staff came across rude and not enough parking

located in a good area lift to every floor breakfast was cold

the high step as you climb the other steps at the front

Room was spacious

The corner showers are a bit small.

Great parking, very friendly staff, very clean and good bar pricing.

Bed a bit soft for our liking.

The staff were all amazing but a special mention should be made to the reception/bar/restaurant lady who was really exceptional and was just right there to answer questions and give amazing service whenever needed. Felt like one-2-one service honestly.

There was only one spare plug socket in the room - So we had to choose between charging a phone, boiling the kettle or plugin in the hair straightener at a given time. Small detail but worth noting.

The evening meal was ok, the room as clean and the bed was comfy the staff were friendly.

I didn’t like having to pay extra for parking or the swimming pool which you could only go in at an allotted time for an hour and it was freezing as were the showers so not enjoyable then the buffet breakfast the next morning was lukewarm