hotel is distant away from train station. (if during raining day like we encountered it was not a nice walk) room is a bit tire (old) but big lounge area is beautiful and nice.

the distance between hotel n train station

Big room ,good variety for breakfast

Room smelt bad, unfriendly reception staff. Location from train station not good.

Private bath on the balcony Comfy bed Breakfast 15min walk from the station

The AC was way too loud had to turn it off at night Part of the view from the room and bath was of the car park on the other side of the river…

It is only 10 minutes away by foot to the hakone yumoto statin which connects to the Odawara station which is a JR station. The amenities in Hot Springs were wonderful and it felt so good. The breakfast was also awesome and had so many varieties of food and it was all so delicious. We love the traditional tatami mats and the futons. We had an overlook of the river in our room and it was so calming and relaxing. They also gave us free manjus everyday which was so delicious and touching. The staff were also kind and helpful. There was also free parking and you just have to let them know that you have a car and they will take your keys just in case they have to move it.

Breakfast times and at 9 which was a little bit early for us especially because we were so tired but it was okay.

Staff where lovely, good location when using hakone freepass

Non of the stated facilities where open, private onsen very expensive compared to other local options. Onsen fee added despite not using it and not informed in advance

We liked that it was a traditional Japanese hotel with tatami beds.

Had stayed here 8 years ago and had really liked it but this time around, we found it very run down, nothing had been improved since our last stay hence it was looking very old and in need of some improvements. For the condition it is in, we found it to be too expensive. The town itself has also lost some of it's charm, lots of stores closed down, probably due to Covid, restaurants only open for a few hours of the day. We had trouble finding a place for dinner, which was very disappointing. It is a shame as it was such a quaint and cosy town allowing us to immerse ourselves in the Japanese culture.

Onsen is nice. The staff all speak English very well and are friendly. The breakfast buffet is nice too.

The AC in the room isn't very good, even at the coldest setting the room doesn't get very cool. The AC vent is also very dusty.

Spacious rooms were lovely, buffet breakfast fabulous, location good

Hotel restaurant filled up quickly, town restaurants closed early. Struggled to find anywhere to eat at 8pm