Clean large room and nice bed.

Hot shearing bathtub was not very hot at all during we stayed.

BBQ on the first night was fun, they made the cottage and camping area really pretty and fun! and overall the facility was very clean, had extra amenities that I didn’t expect from this level of accommodation. and the staff Mohaud? was amazing! very flexible. thank you!

the futon was hard, we all had back ache. and it was troublesome to use bathroom in the main building but it’s camping so what can I complain? wish u had milk for coffee at your coffee station. and the shabushabu on the 2nd night was not the best but they accommodated extra guests for us so we are thankful. one last comment: although Mohaud was wonderful, the female Japanese staff who answered the phone when I first made the reservation was very rude, not flexible at all. it made me question about the going there. I would identify this person and have her trained to provide better hospitality.

Location and Room for big family was nice.

The room is large and the ground is suitable for family.

A little bit far from the station than I thought. The dinner, we have to take at another villa which makes more time and inconvenience

Room was comfortable. Nice

Service would have better. 2nd day room was not cleaned. Garbage was not collected Felt lack of staff

Room was clean and staff helpful.

I was traveling around the Karuizawa area for work and golf. After booking 3 different places for the trip, Kose onsen, Taiheiyo Karuizawa, and the Villa. I selected the villa as my last destination due to the distance to the main station. I booked the terrace room with half board. No issues with checkin as it’s basically a makeshift counter and staff was helpful. During checkin he tells me dinner is served in a completely separate building a few hundred yards away and usually I wouldn’t mind but it was raining and dark and I got lost trying to find it. The bath looks nice in the photos but it’s basically an unkept luke warm small tub of water. Breakfast was supposed to be continental breakfast but was served a lunch box due to COVID. If I had known these , I would have opted out on food and most likely a different place to stay. They provide an extra bbq dinner option on the patio which is likely the cause of all the flies inside the villa and room. Unfortunately, this turned out to be a bad ending to a great trip. In my opinion, This place is suitable for college student gatherings and young couples. The so called villa is basically a co-working space which has a few rooms available on the 2nd floor and that’s about it.