Place was great for kids. Checking in is time consuming and annoying. Takes forever. Two or 3 checkin people and 6 or 7 concierges wanting to sell you something but can’t check you in. Was promised a 2 bedroom with 3 beds and a 1 bedroom with a king. Got a 2 bedroom with 2 beds so the kids had to share a bed. Couldn’t stand going back to the front desk for another hour to get what we paid for. Was told check out was 11 on my contract but 10 by the front desk . Good place but certainly could be managed better

Had a ‘small hiccup’ of a problem on arrival when we were initially told that our family would be split up on two different floors. Vrbo description led us to believe that 3 bedrooms would be together. This was dealt with fairly quick after a little discussion and the staff at check-in were understanding and helpful. The rooms we stayed were very clean and our balcony overlooked a pond with a lovely fountain. We especially enjoyed the tree frogs in the evening. The next generation loved our time there so hopefully we’ll be back again

We had a great stay. The property has great amenities for kids and families. Our kids didn’t want to leave the resort!

Everyone on staff that we interacted with were helpful and professional. Looking forward to visiting again.

The location was also great, close to everything.

The condo/suite worked out very nice for us. The kitchen was well equipped and had everything we needed. We enjoyed the pools, arcade and miniature golf. The grounds were lovely and well maintained. All in our group agreed, it was a very nice place.

We enjoyed our stay. Very spacious and clean, would recommend

Overall the stay was good, but the check in in process & reservation system was a total mess. We paid for 3 nights stay for 2 different suites. We had requested both suites be close to one another- at least in the same building or close by. Wyndham Kingsgate totally screwed up the check in for the 2br suite, saying the reservation was only for 1 br. It took us a few hours & persistence & contesting the owner of this booking to get things resolved. Finally, when they got us into a 2br suite like we paid for, we found ourselves totally across the community far away from our family members. While we were happy to get into a 2br suite that we paid for, this totally changed the dynamic of our trip. The grandkids could not walk easily to each suite, we could not do meals together without a drive. Huge bummer. Second strike was for the other 3br suite. Kingsgate said they had the 3br checking out a day earlier than we had paid for. They sent cleaning at 10am, and even locked us out of the rooms when we got back from Colonial Williamsburg at 3pm. It took over an hour & again more back & forth with the front desk to finally get back into our suite. They also cancelled all cards for both suites & more nonsense hassle that we had to deal with & get 12 new cards reissued. I’m not sure if this was the Kingsgate reservation systems fault, the way the reservation was booked through the owner of this listing, or user error of the Kingsgate staff. Either way, the whole booking & reservation process was a total disgrace. This was our 5th stay at the Kingsgate. Definitely the first time we had this many issues. The rooms are still decent- they definitely renovated the master bathrooms since our last stay. The rest of the suites could use a refresh... the carpet is really worn & old. But overall it was clean & nice. The community center & amenities are very good for a family.