location and view from the room

the AC didn’t work properly. room is a little dated

Everything was top quality, clean and staff is amazing

na

Amazing! The location is wonderful, the staff are fantastic. This hotel offers the best holiday experience you could hope for.

Nothing

it was an amazing property. absolutely stunning. would definitely stay there again on future trip. the beach area stunning. one of the most beautiful and best hotel we ever had stayed in.

everything

As an American, this was a beautiful property that reminded me of Hawaii outside, lush, gorgeous pool grounds, great for a wedding, very panoramic. We loved the breakfast buffet each morning and appreciated the Italian cheeses, like fresh ricotta with local tomatoes and olives. The restaurant had amazing views of the bay and we looked forward to it every morning. The rooms had lovely tile, a nice bathroom, and mirrors everywhere which helped getting ready in the morning, like doing makeup. We had a small terrace with our room overlooking the bay, which was nice for my daughters first time in Italy. The staff held our bags, brought them up nicely, with no problem. Front desk was very helpful with all our questions. We scheduled a tour with the hotel, and it was amazing. picked us up at the front door. it was a very luxurious stay and I would love to go back.

There wasn’t much we didn’t like, but a couple things we wish you had. Americans like facecloths. We managed, but it would have been nice. The terrace/balcony could be larger, but by Italian standards it was fine. It was a about a 20 minute walk to the pier to go to Capri, and about 10-15 to get to the downtown area. There were lots of inclines and declines, and stairs, so if you’re elderly or handicapped if would be somewhat difficult. However, we enjoyed passing citrus trees, smelling walls of jasmine, and discovering a small lemon grove on the way.

Loved everything about this property! Staff, facilities and room were impeccable

Nothing

just AMAZING. Location is breathtaking.

view’s fantastic. Staff very helpful. Room was beautiful .

We were originally going to stay in Positano and had a hotel lined up, but ended up in Sorrento. It turned out to be a fortuitous thing as this hotel is exactly what we were looking for. It’s a very elegant and gracious hotel, and very comfortable. The staff in particular are wonderful. They’re very helpful, but in an understated way and not over the top. We were there for Christmas Eve dinner and without question accommodated a vegetarian (no meat, no fish) eater for a set course dinner. The location is great to access the Amalfi Coast, but also Pompeii, Vesuvius and Naples for day trips.

Great location, amazing views and good food! A perfect place to stay in Sorrento. The Christmas vibe in the nearby Christmas market was awesome.

Nothing! It was great!

Great breakfast . Amazing views ,

Spa facilities not great . No sauna or steam area

Very beautiful hotel

all over good for relaxation with nice view

sometimes delayed room service difficulty of getting Taxis

The elegance, the service and the views!

nothing

The location, the restaurant and the bubble pool on the balcony.

Can’t think of anything.

Excellent location, friendly staff, nice swimming pool and beach club

N/A

The view from our room was phenomenal, the swimming areas were fantastic and the breakfast was delicious. We also appreciated our interactions before we arrived with Rosario. He was very helpful in arranging transportation to the hotel.

The gentleman who checked us in failed to explain that breakfast was included. As Americans, we do not assume this and as a result we missed breakfast the first day.

We loved that there was an elevator down to the dock for swimming, and we loved all of the patio seating for drinks in the evening. Our room was huge and clean and the bed was comfortable. We also thought the breakfast with Prosecco was great.

We didn’t love the dinner at the hotel. It was very expensive and not a very good meal. We also didn’t love that we couldn’t order any snacks or food by the ocean or the pool. It also felt a bit like they were just churning out tourists and not very personal or helpful. We booked a boat tour through the hotel and we didn’t get what we paid for so I would recommend looking for a tour company not through the hotel.