Breakfast and staff were absolutely excellent.

Pillows very soft.

The look of the bedroom and the bathroom.

Whilst the bed was dressed beautifully, it was rock-hard. No fridge in the room to store water or lunch for the following day after we checked out. Lack of cooked breakfast options - I have specific dietary needs and really wanted a hearty, but healthy breakfast i.e poached eggs on sourdough toast however the closest to this was the hard-boiled eggs (I asked for soft-boiled) and burnt toast that I received. The slim blonde serving in the bar/restaurant was rude and miserable. On the first day, we worked from the bar area and no one was working behind the bar or in the restaurant. Fed up of waiting for 3 hours in the bar, we were hungry and thirsty so we went and got food from the local Co-op and ate it in the bar. The blonde lady came storming in and said we wasn't allowed to consume food or drink not purchased on the premises. I explained we had been there 3 hours and no one had been over to see us, her response was that we could have eaten our food in the street! The next morning, she came to take our breakfast order and she was equally as miserable and abrupt. I asked if they had sourdough bread as an option for the soldiers and she rudely snapped "only white or brown" My colleagues and I agreed that she certainly needed a course in customer service.

Location

Overpriced tacky rooms. Very cold. No natural light, very dark. Bar area very drab with no atmosphere. Over familiar bar staff.

A beautiful hotel. Staff were all incredibly polite and helpful. The breakfast was delicious, with plenty of choice. Thank you for a lovely stay!

Bath was a little tricky to get in and out of. No toilet brush.

Great room as always. Lovely staff and great breakfast

Details for booking parking should of been included in the booking details as unable to claim discount not being aware it was now to be booked online.

The room was amazing! The bed was comfy. Breakfast was lovely.

We got very little sleep because of all the noise outside, finally went quiet at 5am!

The young chap on the bar was lovely, the room was really comfy. Bathroom looked a bit tired but was ok.

If I had to change anything, it would be the prices.

great location, great bar, food and drinks fab and so too is the breakfast

it’s getting a little tired in places

Storm! Exceptionally polite and helpful.

Parking access and external noise from outside.

Location

Drunken customers

Location and decor

The bar and brasserie were woefully understaffed. The guys working were great but service was slow as just not enough staff. Also, I’d expect the TV in the room to offer Netflix or a choice of other channels- that was disappointing

Fantastic Hotel excellent location first class facilities highly recommend

Nothing all good

The room was clean and tidy

The room was situated next to the fire exit not able to look out the window the TV on the wall not in a very good place

Poor description of room for 2 adults.

Size of room and bed not worth the money

Location and room design

Had to leave without being able to shower. The tap wouldn’t turn any colder than boiling. Huge queue on check out with only 1 lady on the desk whilst other staff hid in the back and didn’t help. Had a Heineken at the bar which didn’t taste or smell right at all.

Very convenient city centre location, just a few minutes walk away from the train station and shops. Excellent breakfast, lots of choice and staff topping it up too. Staff are friendly and polite. Room was modern and lots of storage space.

People slamming doors during the early hours but this is out of the staff's control. Shower head needed replacing as some of the rubber nozzles were missing which made the water come out a lot faster (and going over the top of the shower screen onto the floor) but nothing major so advised reception staff on check out. Would stay again but would ask not to be at the end of the corridor/nook in the hopes of avoiding noisy neighbours!

Friendly staff, lovely room and fantastic location. The receptionist asked my husband our plans for the evening and finding out we going to see the Pet Shop Boys as a birthday treat, put a card and voucher for a free cocktail in our room for when we returned! A really lovely and unexpected treat.

Nothing - everything was perfect.

location was great

Room was looking shabby particularly the bathroom. was hoping for a relaxing stay but with cleaning staff vacuuming at 8am that wasn’t to be. also we were not advised that the parking situation had now changed and you only get it discounted by prebooking. this really needs adding to booking.com as it would have saved us over £12. reception staff apologised but said there was nothing they could do at checkout

super friendly staff comfortable bed our dog is welcome

Breakfast was very good indeed. Enjoyed a cocktail at the bar. The restaurant made a little plate with happy birthday written on it in chocolate which was very kind.

The menu in the restaurant was adequate but the choice of mains was limited.

Great central location with all facilities needed

All "communal" areas were too hot. Poor air conditioning???

Very close to the train station, which after a long journey was a blessing. Check in was efficient, receptionist was very welcoming (apologies, I didn't get his name). Room and bathroom very clean on arrival. I was ready for a nice coffee in the room only to be met with an Espresso machine and demitasse cups. Bed was very comfortable, let down a little bit by the very soft pillows. Blackout curtains, ideal for a lie in. Very little street noise, so a good night's sleep is guaranteed. Shower was perfect with plenty of pressure. Did not eat breakfast here so can't comment. I chose the option to dine in the room, very convenient after a tiring journey, but gave up after three call attempts and dined out after all. A bit disappointing. Nevertheless a great hotel and central to my needs. I would stay here again.

Would prefer a kettle as opposed to an Espresso machine.

location and accommodation

My raspberry Bellini

Lady on reception very friendly and helpful room very comfortable and very clean

Great