The house was beautiful,there was plenty of room for my party we were 13 in all. However, the games in the game room need updating it had a tv that didn’t work. The furniture could use some updating as well. We were excited for the movie room but unfortunately the equipment didn’t work so that was a BIG let down. Two of the upstairs bedrooms had bed bugs and that was the biggest let down of all. The pool side furniture needs updating as well. The location was perfect, there was plenty of parking. Coming in and out was easy and there was plenty to do close by. I give it a rating of 6/10.

We loved the home! So much room for everyone and very comfortable. Loved the location so that only had neighbors on the sides and not right behind like some others have. We had great communication before arrival and all went smoothly. The only problem we had was the pool. We paid extra to have it heated. When we arrived obviously it was cold but when turning on the spa pool, hot water flowed over to pool to help heat it up a little. Unfortunately the pool circulation was never turned on so on our Saturday Pm the spa failed to turn on at all and both pool and spa turned cold. I wish I had noticed the pool not circulating sooner. I only figured this out when the neighbors on both sides arrived and saw that when they were not in pool, it was still circulating, which ours was not. I called before closing and got maintenance to answer and come out. Maintenance looked at pool temp and left. Never to return or call to inform us of what was going on. I left repeated messages but no call backs. Matter was discussed with rental company after our stay and money for pool heat was refunded thankfully. Still curious why we weren’t provided any details from maintenance after the call came out. We lost the pool use for the last day due to it being too cold for kids so check that pool is on and circulating before running the spa!! Other than that we loved the house

The house location and layout were great. It fit our party well and if it had been clean, serviced and all things in working order, it would have been perfect. The space in the house is fantastic for a group and the location was idea. It took 40 minutes to get through the front gate on day one. After that we used the back gate. When arriving, the cleaning crew was still there at 4pm and we had to wait to check in. The towels we found in the closet were folded and soaking wet. We had to dry them. We had to wash the comforter in one bedroom because it was still dirty with what we hope was food. There were sucker sticks stuck to the bed frames in one room and a ring pop half eaten on the window sill. Sinks in one bathroom barely drained and the shower water trickled out. The outside back deck chairs are not able to be used because the cushions have puddles of standing mildewy water on them and several smelled moldy. But that didn't matter because for the first two days it was too loud to sit outside as the neighbor's pool pump was ridiculously loud - you had to shout to talk over it. The first night, the rooms on that side of the house were so loud from the pump it was difficult to sleep. It took two days to get it fixed. The house does not come stocked with much - very little toilet paper, no dish cloths or towels for the kitchen, no dish soap or dishwater soap and one trash bag. This property could be amazing - the bones are there...

It was a nice home, the only complaint was the ice maker was very slow making ice and only making just a little ice at a time, overall we would rent again

Overall our experience was excellent. The house is absolutely fantastic and in a great position We had a few issues during our 3 weeks. Firstly we had paid for the pool to be heated but it was not switched on for the first 2 days. Then it broke for the last 5 days and was too cold for the children to use. The aircon upstairs failed on heat on the Saturday and it was not possible to get any assistance from the property manager, thankfully we managed to reprogram using you tube. The qr code reader on the gate closest to the house was never working and this caused a lot of issues for people getting in. But despite these issues overall the experience was very enjoyable. I would recommend this house but some of the management issues need to be resolved

Beautiful house and really peaceful considering a big development. Communication excellent ! Few issues but did not report since they were minor and we spent the majority of time at parks or pool

Hey, my wife, Janis, sent her review, but I’m adding in. The check-in instructions said nothing about first entering on Windermere at the guard shack to obtain the car entrance card. Then, the code to use at the front door did not include instructions to push the lower left button (check mark) to open the lock, nor to push the lower right button (star) when leaving to lock the bolt. With four cars coming at spread out times this added a lot of confusion until we all figured it out. Also, waving the car card under the reader at the gate was confusing to all the cars trying to get in. The resort should improve the card reader, and get a beep u can hear when it activates. As it was, it caused a lot of back-ups at the gate. loved your place, and whoever had the 5’+ alligator visit right outside in the water on Christmas morning did good!

The house was beautiful- went upstairs and truly enjoyed how large it felt. The pictures do not do it justice. There were several of us with plenty of room to socially distance and have separate bathrooms. Pool & outdoor seating area roomy. We bought a grill and had room to set up and converse & exchange grill tips with neighbors who were grilling on their patio. Overall was clean and as described but would recommend checking vanity lightbulbs in the bathrooms as well as looking above eye level when cleaning. There was some silly string in a few places from people who stayed before us - but that was more of a cool - someone else had fun this year moment. Game room: a couple of holes in pool table, no chalk & cues a bit warped (but if were that into pool should have brought our own so shame on us!) We were looking forward to watching football in the game room but the big screen TV was broken. We did not find out until Sat morning & I am sure if I had insisted a new one would have been brought out but still plenty of other TV's to watch so was not anything that ruined our trip. Theatre Room - we could only get to work with DVD's rather than be able to stream anything & we had several tech savvy people attempt. Possibly have a how to manual available. But room itself is nice & seats very comfortable. Conveniently close to gas stations, stores and restaurants. A lovely place for a getaway for people who need time away during these still crazy Covid times!