The staff were very friendly and very helpful and the hotel had a very welcoming atmosphere. The breakfasts were really great and we really liked the area.

Only thing is that it’s a bit far to walk into the centre and back!

Beautifully decorated tasteful hotel in a quiet and safe area of Florence, still within 20-30 minutes walking distance of all major attractions. Lovely linens and towels, very clean and good place to rest and recharge. Room was a good size and had a balcony overlooking street. As it is a small hotel the staff had time to know each guest and respond to any request.

Not a bad choice, but not worth the price. Location is good - walking distance from public transport and easy to walk to the city center. Breakfast was good, staff very friendly and helpful. Paid parking was available.

Air conditioning was pretty poor concerning the heat outside. Little balcony could have some sitting area. Shower floor was slippery. Wifi is not good for work. Overall - its an ok option, but not great for 200 euro/night

We had the family suite at 5th floor with a jacuzzi and a duomo view. Everything was perfect. The staff are so friendly and helpful especially Cristina at the front desk. Last day we had the train tickets at 2:30 pm so she did all the arrangements with the sister hotel,(Hotel Alva, just a couple minutes walk to the train station), to put our luggage in the lockers until the time we left, if we return in the future to Florence, we would definitely stay there again. Thank you!

Staff were exceptionally helpful and pleasant. Room was lovely. We would stay there again.

perfect place to stay. the reception was exceptional. very helpful with a big smile.

everything was perfect.

Staff went beyond what they needed to. They provided breakfast alittle early for us since we had a tour to catch. The front desk offered to take me to my tour location when a taxi could not get ahold of. They provided laundry detergent for me when the the laundry mat did not have any. Totally made sure we were taken care of. Definatelly a walk into town though but the excercise was good.

A little far from historical center.

Kind staff

There were a lot of mosquitoes

Central location, clean and very comfortable.

Here and there small signs of "used".

Amazing hotel, luxurious room, very clean, nice location, amazing people. All the staff (Christina & other guys) were there any time we were in need. Thank you for everything, we will never forget you 🙂

Nothing!

clean and near attractions

nothing

Front staff were amazing and called us a taxi whenever we needed it. When i requested a second pillow, it was even brought to our room. The breakfast was fantastic with a ton of good variety. The location was good and we could take a taxi or bus almost anywhere. The rooms were nice and spacious and clean, and the mini bar that got restocked was a nice touch. You just marked what u took from ur bar fridge, and they would charge you at the end of your stay. The staff at both Hotel Orcagna and Hotel Jane were exceptional.

The AC in the room did not work. We had no way of controlling the temp, so sometimes the room was super hot, or sometimes it would be freezing. We tried following the information that was left in the safe, and we could not get it to work. We tried using the remote and also could not get it to work. Many nights, we left the bathroom window cracked, but my partner woke up with several mosquito bites, which we knew were mosquitos cause we saw them in our room. They did have a mosquito repellent plug-in in the room, which was helpful. I did not wake up with any bites. The beds were personally my biggest issue. I like a firm bed, but these beds were ridiculously hard, and i could only get a couple of good hours before i was tossing a ton. May as well have been sleeping on a box frame. We had an extra blanket in one of our drawers that we used on the first night there and placed back in the drawer. We put our do not disturb sign on the door to signal we did not need any service. My plan was to place that blanket under us to soften up the bed that night, and when we got back, the blanket was gone despite the sign saying do not disturb. That leads me to think someone entered our room and took the blanket. I would understand if they entered and gave service on accident and took the blanket, but this was done without service being given to the room. This hotel also only staffs their desk from 8am-8pm. After that time, guests need to use their key to open the front door. It's not a huge issue, but if you need staff on site 24/7, it's not the place for you. They also own the property Hotel Jane across the street that is staffed 24 hrs and can help with anything you need at any time. The walls and floor in Italian boutique hotels are thin. The people above us were constantly shuffling furniture and stomping at all hours. Sadly, that was the case with all the hotels we visited here.

It seemed safe, staff was nice. the view from the rooftop room was very nice. The jacuzzi was nice once we got it started. Breakfast was good. Good location near restaurants, pizza places, the river, clothes shopping and a supermarket. Nice shower.

The suite seemed better for a family than for a romantic retreat. it was spacious and very private but the furnishings certainly had wear and age and were eclectic — did not seem to match the luxurious place I thought it would be. Be aware that the jacuzzi tub takes nearly three hours to fill and can not be used with bubbles after 10 PM. Also you need to call staff to drain it. It does not stay warm so really you get one soak. Ιn the morning, we were woken up by the sound of a washing machine that sounded like it was in our room but wasn’t.

Location , staff and breakfast.

pretty cold room,the aircondition was small and the room has no carpet on floor .

The location was good.

Bait and switch with advertising. They advertise a hot tub. They do NOT have a hot tub folks. It’s turned off and has been for a long time over a year. front desk said. The NOISE from room above. OMG. AWFUL Ruined the stay. The wood floors make the noise really bad. I mean real bad. Stomping, chairs dragging on floor, and kids running and screaming. Til 3 am. Non stop. Hotel front desk closes at night. U can’t get help for anything. Beware of that. And when u call the number. A guy answered and said. I don’t speak English. So we had to suffer thru the night. Oh odd shower, half a door so water pours on the floor. Would not stay again. Pick a hotel that front desk is open 24/7.

The room was very good

It was a bit more expensive than it should be.

staff is extremely friendly

lift is noisy and you can hear tone engine up and down all day and night

I didnt have any complain except for room is not well insulated of which u can hear others walk / talk..

Its noisy sometimes when people on the top floor walk around...