The pool area and spa were nice. The beds were pretty comfortable and the linen was clean. There was a good amount of power points. The room had been partly refurbished, but needed more work done

The room overlooked a skip bin overflowing with rubbish, there were building materials and junk in the car park so it wasn't possible to park outside the room. There was also debris through the garden. The odd numbered rooms face the busy Moss Vale Road, so it was noisy once the commuters started. Presumably the even numbered rooms are quieter as they're on the other side of the building. The walls needed a wipe and parts of the bathroom needed a good scrub, including under the vanity and the shower grout. The floor near the fridge cupboard was damaged under the carpet and was a trip hazard. There was 1 chair for a family room, it would be better to not provide a (tiny) table and leave more space for bags

The rooms are very spacious and the greenery outlook is very pleasant as is the Palms restaurant and nursery next door.

Initially there wasn't a microwave or plates and cutlery in the room and as we arrived in the late evening with takeaway dinner, we were not able to heat it up so had cold takeaway.

Location and surrounds were great

The pillows need updating

I didn’t

no phone signal

It was quiet and staff were helpful. The shower was great. The hairdryer was good. the bed was comfortable. It was good to be on the ground floor. A late checkout was easy to arrange at a low cost.

The reception area was hard to find. The room was average with rough repairs. The air conditioner was noisy and had to switch both the aircon and the fridge off for the night. The food was very average both for dinner and breakfast and not worth the price, although the Cesar salad was good.

Room was comfortable, quiet and clean

They didn't replace tea, milk or coffee after our first night. They didn't refund our deposit. This is becoming a trend with hotels and motels. They request a deposit when we register and then never refund it.

the location

the mattress was way too soft

Beds were extremely soft. Husband nearly (bald)found some black hairs on bathroom floor. Bedside lamps were not plugged in……when we plugged them in they didn’t work .