it’s nice and clean. situation is great. staff was really nice and friendly.

Nothing good earplugs won’t fix but it was a bit noisy, it’s not very well insulated so I could hear tv from my neighbors, the machinery from the pool (I think that what is was) and a really noisy family in the pool until late at night.

Gorgeous building, perfect location, friendly staff, air con/fan and a nice garden in the centre of all the rooms.

Bed was a little small for 2 - was also a little bit noisy (but it was Holy Week! And nothing earplugs couldn't solve)

The hotel is walking distance from the museums, the markets, the city centre. The cafe right next door sells coffee and drinks and food - great for breakfast or an evening cocktail. The hotel is an old colonial-style building around two gorgeously colourful patios, one shady with tables. The roof terrace is lovely, with plenty of seating and great views of the city and the mountains. There’s even a hummingbird. The rooms are spotless and secure, the staff couldn’t be pleasanter or more helpful, Reception is manned 24/7, there’s clean drinking water available in the patios.

Because the rooms are off the central patio, and despite the notices up asking for quiet after 21.30, some other residents were occasionally noisy. Maybe Reception needs to do more to remind them not to disturb others.

location is good

we got a room right next to the reception. SUPER noisy, shall windows, stuffy air. the hotel is big and there were many free rooms, such a shame to the stuff that we got this terrible room. even tho on booking there’s a breakfast option, it’s actually a cafe nearby, not part of the hotel. the room is shabby and old. absolutely terrible experience!

Location to the square

Garden could have been less cluttered.

Location was great and within walking distance to main plaza. Safe area to walk and close to restaurants and shopping.

The “Go home gringo” graffiti just outside main entrance of the hotel. Use of free bicycles were advertised and I had given staff a message long before our stay that we were interested in using them but they had flat tires. They did have them fixed but not until the last day of our 5 day trip stay so we had made other plans when we recognized it was happening anytime soon.

Great central location. Attractive building and outdoor spaces. Great front desk.

The group tour they recommend for Monte Alban was disappointing. I would urge visitors who want to get to Monte Alban to find a different service, or just take a cab up there and spend much of the day with your own guide. Also, the room, and I suspect all the rooms, are very noisy. The street out front is just roaring with traffic. the hotel leaves the large front doors of the courtyard open, and the noise just overwhelms the space.

near the center

small bed