La ubicación e instalaciones

Todo está bien

Reception staff inflexible and unhelpful....

Comfortable, warms room and cosy, good internet connectivity. Nicest rooms are seaward facing (if you can get them!).

Winter, always a tad chilly in Punta Arenas, especially with flurries of snow and temperature at minus2C. The dining room is cavernous and a bit too cold, given there are no doors to prevent wider air circulation.

The dining room is a little cavernous during winter. Some internal doors are needed to stop the flow of cold air swishing around the large room

As above

Very well located hotel. The room was clean, comfortable and spacious. The staff was courteous. The breakfast was very nice.

Nothing

Location

Pool was very cold.

clean, confortable

swimming pool too cold. It should be at least 33 celcius in autumn or winter. Availability of liquid soap in the bathroom

Good location for a stopover in Punta Arenas. Clean and comfortable

convenient

ok

* Nice location, close to beach and all other amenities

* The check in time is 2PM, even there are free rooms, even staffs at reception, we have to wait in lobby, because it is their "principle" * The heating radiator of my room is at highest setting and I can not adjust. The whole room is like sauna. When I complained to staff in reception, other customer next to me said it is same in his room. The staff changed my room with normal heating radiator, but I am pretty sure they knew this problem before assigned the room to me. * We had early morning tour next day, I asked reception staff to prepare breakfast box for us, she told me to talk to the girl in dining room, then I told to the girl in dining room, at first, she told me to talk to girl at reception, then she noted my room number and the expected time. When we went to dining room next morning for breakfast box, staffs there had no idea, no breakfast box ready for us!

The hotel has a good location. The room had a good size. Breakfast was varied and had many alternatives to chose from.

The hotel is a bit rundowned. The rooms are outdated and the carpet definitely needs to be change, too old and not in good condition.