it took 45 minutes to check in. no staff onsite. only a computer that did not work.

We asked for an accessible room and were promised we would get one. But when we got to the hotel in the evening, the room we got from the check in machine was not accessible, with stairs. After a long phone discussion with human representatives late in the evening some solution was found. The check in machine does not work well. The direction signs within the hotel to the breakfast room and to the exit are not clear

Difficult to access as there was no staff in the reception. First time at a hotel that doesnt have 24h staff

Nothing.

the staff was inhospitable, a receptionist (woman) who waited for us to check in was rude and we were afraid to ask for anything from the staff, we got a room for 3 people and the 3rd person that was me, I had a temporary bed it was very cramped and not comfortable.

The breakfast was good.

The order of the breakfast during the check-in didn´t work, because the machine didn´t accept our creditcards. (but we could order breakfast by telephone and pay for it next morning) Today there was only coffee in the machine, and nobody told us about it. So we tried Cafe Latte and Capuccino and we got half of a cup , mostly milk. Nobody told us that we could use the code only the first day. Nobody told us, that during the day we had to use the main door to get out of the hotel on the ground floor and in the late evenings we had to use the side door to get up to the hotel, the main door was closed then.

Reception needs to be open more

personnel creativity in creating problems i would never imagine possible

customer service, lack of respect for privacy, incompetent staff, unserviceable checkin machine, staff lying that there is no room left in the hotel i booked in, and trying to relocate me in the middle of the night (which turned out to be not true cause suddenly rooms were found for me and 5 more people waiting in queue), personnel expecting me to spell my credit card number out loud in public via phonecall, horrendous smell, stench from bathroom, hotel even rejected my request for a simple invoice!

The view above Ishoj is nice.

The facility is quite run down. It's integrated in a shopping center. a rather strange location. There was black mold in my bathroom. Furniture is partly worn out. Login process was a total mess. I arrived outside reception tiomes and the credentials sent by booking.com did not work. They will never work, by the way, because Zleep Hotel have not synced their computer systems with booking.com. So you have to sort out everything on the phone and via intercom. Really annoying and lengthy process. Only highlight: The guy on from the hotline, who was quite helpful.

Very pleasant place to stay in Ishøj. Lovely room at an affordable price. The hotel entrance is in a shopping centre and it’s quite confusing working out how to get in, especially at night when you can only access it from certain entrances.

There were no reception staff present on the weekend. You ring a buzzer and the person on the phone gives you a code to get through the door. Then you check in on a self-service machine. it’s efficient, but a bit soleless.

The very shower curtain😅

very nice. Just all you need

A littel problem with check-in