A lovely old, fashioned hotel in a superb setting, right in the city centre. The room was warm and comfortable. It's a very quiet building, and set back a bit from the main roads so not too noisy at night.

The tea bags were old and tasteless. The building is separate from the main hotel, which is fine, but I found it a bit challenging finding the room the first time, especially loaded down with luggage.

The heating did not work. A member of staff said he had fixed it . He didn't. It was a very cold night. When I left, I left a phone message and an E Mail asking for a refund. I did not even receive a reply, let alone a refund. I still have not heard back. Appalling. Such a shame. I thought I had found a little gem for my occasional visits to Canterbury.

Location excellent No breakfast due to Covid Clean comfy rooms Friendly staff Will stay there again

The property was very clean, quiet and comfortable, and a great value for money. Definitely will consider staying here again.

The only qualm I had about the room, is that the shower didn’t seem to want to turn on. It would have been nice to have been notified of this beforehand.

Location was great as I was working at The Marlowe Theatre. Single comfy Bed alright just for me on my own.

The breakfast could have been a bit more varied.

Not very clean, very poor shower and one key fit all, so not very secure

Excellent location and comfortable bed

the property was in a quiet and handy position

No heating at all on our first night. the property, been old was very cold. the heating was fixed later on our second day. The staff were informed of our poor stay and as of yet the manager as not been in touch to discuss. We spoke to Bex (very sympathetic) assured us the matter would be resolved.

The location was ideal, right in the heart of town. The staff we interacted with were friendly and polite, and they offered to look after our bags so we could explore the town after our check-out. The room is spacious for the price, it was really nice to have a table and chairs there.

The communication was terrible. I called and emailed ahead to check about the check-in time and got no answer, only to be reminded that we were early when we got there. Our room had already been cleaned which was great but there was still pee in the toilet. One of the ceiling lights was not working. It was a warm day but the radiator was pumping out heat. Of two numbers provided to call to report issues, only one answered, and they told me that was the wrong one. They told me to turn the thermostat down in the stairwell - we did this and nothing happened. The radiator was still hot the next morning. Half the buttons on the TV remote were broken and when we called to report this they told me it could be replaced the next day - we were only staying one night. I requested a double bed and received confirmation that my "special request" had been granted, but the bed was actually two stained twins pushed together with a single mattress over the top. The mattress was saggy to the point of discomfort. Between that and the radiator, we were lucky to get any sleep. Two days after we checked out, I got an email telling me what the check-in time was. I responded to that email detailing all of the above, and have given them a week to respond - characteristically have heard nothing. A real shame as it could so easily have been a very different experience.