The customer service. Everybody we ask for help was very pleasant and helpful.

The staff was really helpful and polite. The villa however was not in great shape. Bathroom door in our room was very hard to ooen due to too much old paint, the hair dryer was very old, missing every hook you can think of and tiny tiny shower. Th other bathroom wasn't flushing, kitchen cabinets were missing handles, water was supposed to be provided, yet there was none in the villa and when I call to ask for some, they said that they had none to sell me as they too had ran out. The pool club is not managed well as their time slots are ridiculous, we were given from 3-9pm but no food is available for purchase you have to take your own and it's quite a walk to get to the one slide, however the area is vey clean and the view is great. Overall, it's not too bad.

En general todo

Hot water instantly ready

Bumped beds