Great location, nice breakfast, helpful staff at the restaurant.

Duvet was too thick - would have liked a summer weight duvet. Breakfast instructions inconsistent. Some staff said we could have anything off the menu, others were quite strict.

Historic Grade 2 building. Room design. Location - Royal William Yard and proximity to City

Musty smell of room. Toilet not flushed when we arrived ! Shower gel of previous guest in bathroom. Coffee in bistro - maybe not our blend but very bitter and avoided both mornings !

great location gorgeous room clean and comfortable lovely cocktails at the restaurant.

unable to leave luggage anywhere, luckily we had driven but what would happen if you got a taxi and then had to walk around for hours with your luggage. unable to sit anywhere comfortable outside to have a drink as we didn’t want to eat. pub benches to sit on not ideal with mobility issues.

Loved the quality of the decor / furnishings, the bed was comfy and the local area was perfect to relax in. Breakfast was tasty and the staff were friendly and accommodating.

Nothing

Bedroom design and features were lovely, location to explore Royal William Yard ideal and plenty of parking (free when staying)

Our room was not ready - staff had given another guest wrong room key (to our room) and had to kick them out, so our room was not ‘fresh’ and no housekeeping on site. Had to get new towels etc. Staff who took over repeatedly blamed same member of staff - I get that this may be the cause of our issues - but seemed inappropriate to tell us this on more than one occasion ‘you’re not the only room that was messed up by XXX’. At breakfast, ordered avocado on toast and had to send back as clearly was old or was a manky avocado (grey brown appearance all over) and had to point out to staff who served (it was clearly visible and not what I’d eat at home) - first world problems and I have high expectations having worked in hospitality for some years. Most problems were sorted speedily but let down the experience as felt like had to keep complaining or reminding staff to progress and make right - to get minimally good outcomes.

love the rooms and brekfast

should have been notified that the restaurant was closing at 4pm so couldn't eat there or get a drink.

Room

Further from city centre than I was expecting

The booking was really easy and the location was great for eating and enjoying the harbour without having to drive again

Nothing