Breakfast was amazing, great selection and quality of food. Staff are very accommodating. The location is good for Chapultapec but you'll need to get a taxi to Roma and Condesa. We arranged a guided tour to Teotihuacan and the guide they provided (Francisco) was unbelievably good.

They will charge you the most expensive rate for breakfast (which is not included in the price of the room) even if you don't eat from that part of the buffet. The hotel will charge you a handling fee for taxis and other services (I don't know if that's common in North America but wouldn't really be where we are from).

When things were wrong they made it right immediately 👍

The hotel was large and comfortable, it has a beautiful garden in the middle.

The Plaza

Fitness area, too small and incomplete

clean, upscale, wonderful service, restaurant food amazing

nothing

Location excellen. Staff was outstanding common areas superb

Both Friday and Saturday evening there were weddings in the hotel. The music was loud and continued both nights to 3am causing difficulty sleeping. Beautiful hotel but due to loud music till 3am two nights in a row, it made it difficult to sleep. The hotel staff was very apologetic but we would not stay there again as parties in the hotel appear to take precedents over room guests. When I complained after the first night, I got a polite response but was told that’s just the way it is.

it’s a great property that is sadly in need of an update. Our bathroom needed new faucets and a new vanity and the long dark maze like hallways leading to the rooms needs some cheerful art.

the lobby is fabulous…warm and inviting and the staff was excellent.

Impeccable service and centrally located. Hotel puts in real effort to make guests feel at home. Highly recommended.

Room is a bit dated.