Absolutely amazing experience. Attentive and friendly staff made our stay enjoyable. The location of the hotel is unbeatable with view on Samana bay. It has a private beach and a free of charge transport to the nearby cayo levantado island. The rooms are clean and well maintained. We fell in love with the hotel and its location so much that we decided to prolong our stay for a few more days. The food was great and diverse and the service was impeccable. there are plenty of different cocktails and local premium drinks included in the all inclusive offer. The hotel threw a wonderful dinner and experience for new year’s eve. everything was magical. We are already looking forward to repeating our stay next year.

I’m very happy with the overall experience, I must mentioned that before my stay I read a couple of worrying reviews about food intoxication, this has nothing to do with hotel food, if you have a sensitive stomach just avoid drinking tap water and ice and you’ll be fine.

very nice stuff and value for my money

the location is not good, there is no beach, the food in the restaurants is horrible

super friendly personnel - comfortable rooms - food and drinks quality

All of the food was well prepared. I did NOT like the fact that the snack area by the pool had food uncovered and a TON of flies helping themselves to the food. That was the first day. I did not see too many flies at the regular buffet area but still saw some. The hotel is very beutiful and the staff maintain the cleanliness which is not easy when it rains.

I think there needs to be plastic covers on the food that you can open and help yourself when its in the open area. I think when you check in someone should tell you what there is to do and how the restaurants work-the fact that there is only ONE open per night, NOT 3. Did not like having to ask for ice for the room instead of getting it ourselves-one time it took ½ hour to receive it. Did not like having to wait for my room when I did the online check-in days before and stated that we would arrive between 2-3; we arrived at 3p and it still was not ready. We had to ask if we could go eat because we had not had lunch. We are property owners of the chain Bahia Principe but when we presented our ID it meant nothing to the staff. We were supposed to received a steady check-in as its part of our benefits. Not even sure if we received the other benefit which was a discount on the room. When I asked they said my room was already paid for- I assumed because we used Booking.com. The hotel is not good for those who can not handle stairs. The amount of stairs to do anything was relentless. This hotel is basically only good for a romantic get-a-way as it very small. We usually stay at a 5 star rated hotel and are made to feel special. We did not feel the 5 start experience here.

The Sea View. Very friendly. The employees who worked at the front desk very polite and professional, all waitress are very friendly and welcoming.

Having travelled for the last 2 years throughout the Caribbean mostly at The Ritz- Carlton Hotel and The Excellence hotel chains we decided to take a chance with the Bahia Principe Luxury Samana. Two days at the hotel I was sick with severe diarrhea and cramping, so much so we had to seek treatment from the on site doctor which we had to pay for as the hotel would not accept any responsibility. Now five days in I am getting the same symptoms. Others at the resort have complained with similar but not as severe issues. This resort does not take the preparation and handling of the food seriously enough. Also I have informed the resort of several occasions noticed by not only myself but several other guests that glasses were being reused at the pool bar that were not cleaned after someone else had used them. They did not address the issue at all. I have never written a bad review on any other vacation but felt compelled to warn people about this hotel. There are several issues with management, staff, and service. Please be careful if visiting this resort. This resort does not warrant the risk.

I love the location. There was an amazing view.

Staff was very careless and never gave straight answers to our concerns. Health and safety concerns like open buffet with flies flying over the food and worms in sink. Me and my husband actually got sick. Also there was no reassurance of safety measures before hurricane Fiona so with all that we checked out early before the hurricane hit the country.

everything 💯

well wheelchair ramps

The Hotel structure and gardens are very well kept and maintained. The location is perfect. The view from the the room was awesome.

The air conditioning wasn’t cooling enough. The bath tub wasn’t draining correctly.

very good service beautiful view good food

restaurants were open only one daily and they had very limited capacity also, sometimes in the buffet there were flies in the area where they has the fruits and cheese

The location, the staff made sure we were happy, the food was great. Only thing... since I was there in June, I wish there was partial air conditioning in the dining areas. Besides that, I really enjoyed my stay and will be back!

Enclose part of the dining areas and add A.C.

Beautiful location, great view from the room and friendly, accommodating staff.

every one in this hotel are amazing , even the landscape worker , súper profesional ❤️❤️

the staff with face mask , very good people but you can’t see they faces 😷😷

all personal are professional and exceptional and excellent..

so excellent and cute and precious..

food was excellent, staff, everything good

all this very well to go with your partner, nothing bad to said

Staff make you feel welcomed, but are not pushy. Well-managed.

The beautiful setting, the spacious room and the wonderful view. The staff were extremely helpful and really looked after us.

The shower leaked in the bathroom.

the location was breathtaking

the food was 8/10

every thing was perfect

none

excellent

the staff

lots of choice, not able to facilitate gluten or lactose free choices

no atm, not much choice in restaurants

the rooms are ok . good service , good staff

the food is not good , is not five stars , no nice beach , so boring .