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View from room/balcony was great. The breakfast options were very good, the breakfast manager was brilliant, always checking on guests , on their needs, going out of his way to help.

The staff at reception could barely understand a word of English, they were mostly quite unfriendly and unwelcoming. There were no maps of the area available, we were not given basic information about the hotel, lift use, beach front use. The hours of the pools and beach closure were ridiculously early and the free pool looked like it was urine filled.

Modern, central, great gym, awesome views from our room, great value for money

Nothing

Large rooms, great view

Lifts were very slow, the free pool was ok but you had to pay to use the large rooftop pool

Closest to all food and amenities in the area. The Ocean View on the 27th floor is absolutely exceptional.

Just required some minor maintenance to shower rose off the wall, draws falling and not sliding, no security box available for valuables, needs extra hangers in bathroom and wardrobe. Apart from that. Excellent place for family.

Location is great, room was bigger then expected and the views were stunning.

Checking in was a nightmare. After receiving an email the previous days asking us what time will we be arriving. I responded by saying 12pm. We actually arrived at 1pm. After waiting patently in line as the check-in was very busy. I was about to be served and a group of 4 Vietnamese pushed in and proceeded to check in. The staff saw this and did absolutely nothing about it and continued with this groups check-in. When I finally managed to get to the desk a was abruptly informed that the room is not ready and I will have to wait. I tried explaining to this team member about the email I received about check-in to no avail. I then asked the person next to him and they made 1 phone call and like magic we had the key 5 minutes later. Secondly when we arrived at the underground car park my wife spoke in Vietnamese to the parking attendant that we were checking into the hotel and would need a 24 hour pass. When try to exit 2 hours latter we were told we only had a single entry pass and need to pay every time. After arguing for 15 minutes with this attendant nothing was resolved. And finally after purchasing tickets for the rooftop pool the employee who we bought the tickets from was walking us around to the lifts and another guest stopped her and asked her a question. She told us to wait here for a minute. Ok so 5 minutes later and no idea where she had gone I went back to the desk to enquire and here she was just sitting down having a chat with another employee. She had forgotten about us. I did not expect this type of service from a hotel like this. So when we returned to Nha Trang a few weeks later we did not book this hotel because of the staff here. Honestly it was a great room but the way we were treated by 3 different staff members was a big disappointment.

it is good location