Unfortunately we were unable to get an early check in, not a big problem as this was not guaranteed. Upon entering the apartment the heat was stifling. The air conditioning was not working, but a portable unit was provided. “ We're sorry, we're fixing some issues in the unit: the kitchen sink and faucet have leaks, the upstairs toilet not flushing, AC issue and the shower curtain rod fell out of the wall. Our maintenance team is on it, and we'll keep you updated. Regarding the AC issue, we've provided portable AC and 3 fans to help alleviate any discomfort. Please turn off the thermostats, turn on the portable AC, and set it to high. Sorry for the inconvenience.” After a day/sweaty night of pondering what action to take, we decided that the location was more important. So no further correspondence. Eventually after a couple of days, and cooler temperatures outside the apartment became more comfortable temperature wise. The constantly running A/C did mean that it was difficult to hold a conversation over the noise and the TV needed to be loud. The lighting is not great, with an individual switch for all the living area lights… running from plug sockets. Does not seem normal. Overall there are good and bad points for this accommodation. The big plus is the area it’s in and there was probably not a cheaper (although not cheap) place in this area, with good food places and close proximity to most things. If the little issues/details were all fixed this would be a great place.

Not having stayed in a downtown loft before, I did have to really follow the directions provided closely in order to get in the unit. It's a bit complicated at first because you use an app for the key which I've not done before, but figured it out with the help of my teens. I found a parking garage less than a block away through another app on a suggestion from the manager which was very convenient. The location cannot be beat. There are so many great places to eat as well as a jazz club within a block and there was never a reason to move our car until we left the city. We walked to Shedd Aquarium, Navy Pier, and the Art Institute easily. Grant Park is very close as is Millennial and the people watching was terrific in both. I had a few minor issues that I needed to discuss with the property manager, but they were responsive and helpful. The building is older and has a lot of character which I love and the rooftop area was a great place to have pastries and coffee in the morning. I would definitely stay at the property again for the unbeatable location and ability to spread out in the space with my family and avoid cramped hotel rooms. Also, the pizza from ROOTS, around the corner is fantastic!

We were traveling on business for a conference at McCormick Place. Easy to get there and many restaurants around to choose from Owners responsive and patient.

So overall this place is decent and the location is convenient, especially with a train station just down the block. There were a lot of little things that I didn't care for that despite my 5 star rating, would make me not very likely to stay here again. The good things: the ease of check in was nice. There were more than enough sleeping areas for all 5 of us. There were 1.5 baths, so the teens had room to get ready separately. There was a small selection of pots, pans, and basic dishes. The porch isn't much, but the kids enjoyed looking around, despite the lack of furniture and view. Lol. There were enough towels, bedding, complimentary toiletries, and a blow dryer in each bath (huge bonus with the dryers!). The beds were super soft - great for me, but the husband hated it. The not so great: I was cold ALL the time in the main floor of the apartment, despite turning it up to 74°. I literally had to sit around in my outside jacket and covered in my blanket to be semi-warm. The loft area was comfortable, but not a good spot for us to all relax in. The lighting wasn't good in much of the apartment, especially over the table. It was hard to see in the dining area when it was dark out. (There were skylights and windows that are good during the day) I was the only one with bluetooth access to the building & apartment, so I either had to go with anyone who went back or left, or I had to give them my phone. And all my contact information for the hosts was on my phone, so if my phone has died or I had lost it, we would have had a huge problem. Before all the fees I was quoted a price for my stay. After host & service fees (& tax), it came to an extra $110/night above the quoted price. At the price I paid I would have much preferred a hotel with daily breakfast & a pool. Especially since one of the host fees was an extra guest fee, even though we had less people than this apartment sleeps and is listed for. And we did all the requested cleaning things before we left. And the last -which is good or bad, depending on the guest- was the level of communication was actually far more than I wanted or needed. There was nothing that I needed that could be done while we were there, so there was much more communication than I wanted. I felt obligated to respond while I was trying to drive down there and then enjoy my vacation. So overall it wasn't anything huge, but definitely some important things that are helpful to know.

Great location, clean, convenient. Subway across the street! The owners were all the time communicating and making sure all was well. Excellent place to stay in Chicago!

The place is located in an amazing part of town. Problem is the actual space. Not that it's not good, but it needs upgrades in appearance. From the carpets to the linens, they seem very outdated. There was a ceiling shade that was broken. This location is phenomenally located but staying in the location you have to deal with hearing the plumbing all day and night. I literally heard the liquids flowing through the pipes all night long. During a shower the water turn off on it's own for like 10min. At that point i received a message from the owners through VRBO if everything was going well if there was anything I needed or they could help with. I communicated this issue to them and never got a response. I finally got a message only with my checkout proceedures and no response about the plumbing. I think the location is great and if you can look past the small superficial stuff it's a fantastic stay.

We loved staying here and would definitely recommend this spot. It’s close to so many fun things and super cute!

Couldn’t ask for a better location to be in the middle of downtown and walking distance from soldier field! Place was easy to get to and safely at that! Would recommend