Good cleanliness, good location, good coffee, the hotel decoration (related to El Eje Cafetero)

A lot of noise especially at night not only other customers but also the staff. The customer service was not as kind as people from el eje cafetero. The room did not have a tv cable. (just 3 channels) The internet did not stable. the room did not have a nightstand

Hot water in the shower and free filtered drinking water and coffee (although very sugary) downstairs in reception. Staff were friendly and close to main square (which doesn’t feel like the safest area)

The bathroom window didn’t lock so that didn’t feel very safe. Also the hotel messaged me the day before to ask me to confirm my booking by noon the next day or it would be cancelled- surely that’s not allowed?? Laundry was 2mil per item which is very expensive

The location is good. Staff is not bad just no English at all.

The bathroom had a leak. The bed is quite small for 2 people. The walls and windows are think, it can get noisy.

Ev

The bed only

Good central location and excellent value for money

There were two nights I came back very late after being out. Every night with two different members of staff I asked for the key to my room they just gave it to me without any security checks like asking for ID or passport. I mentioned it to them in Spanish but they said as I was apparently the only foreigner in the hotel it was easy to spot me because of my accent .. I felt a bit concerned. Despite being excellent value for money I won't go back as they need to take security seriously.