Front desk guy was amazing (can’t remember his name but his name tag did mention he was the night auditor). Room was spacious. Bathroom was large. Very nice room.

Clean, close you restaurants and stores

Bed comfort, room design and lightening, staff

Clean and convenient location. The room layout was nice and spacious.I loved the fire pit out front.

Despite having paid in full on booking.com, the hotel placed a hold on my card for the full booking plus deposit. Initially, I did not notice, but luckily my CC company reached out to me to verify payment for two hotel transactions. I spoke to the manager and she made a note on my account to release the hold upon check out.

Breakfast and coffee were cold

Tony, the Assistant Manager, was excellent. He allowed us to check out later at no additional charge so that we didn't have to rush back from our college tour.

One broken elevator on the property, a missing bathroom sink cabinet in our room, and a stained carpet in our room.

The location is great for visiting our family. It is right off the interstate and close to everywhere we need to be.

We have been coming to this property since it was new. Every time we come, it seems a little bit more neglected. We’re seeing spots on the carpet, stains on tile in the bathroom and corners that have buildup of dirt. The shower sprays in all directions. There is one stream that constantly mists right in your eyes and another stream that bores into your skull when you’re trying to rinse your hair. The desk chair in our room is so wobbly that you can’t maintain your balance without having both feet on the floor.

Excellent value for the money. Staff was outstanding

Nothing that we didn't like

Bathroom was clean and functional.

The A/C wall unit was blowing directly on the bed. I had to divert the air to stay comfortable.