nothing didn’t get to stay there

[WARNING LOCATION DIFFICULT TO ACCESS] Place messaged me last minute (less than 1 day before) that a boat is required to get to the location but the last boat is 730pm. my bus arrives at 8pm so it was impossible to get to there. I had informed them of my check in time in advance but they chose to inform me about this only after the free cancellation period was over. they could have at least put an automatic message to inform when some one books it. then they did not reply when I put forth the refund cancellation waiver request so I was charged for even though I didn’t stay and had to book somewhere else last minute and now they are telling me offline (off the app) through WhatsApp that they will do something about it but booking.com customer service isn’t able to contact them either so I have doubts about them being an honest business I suspect they are messaging me offline now because of the review period, nonetheless I will put up this review so that hopefully others will not have to go through the same inconvenience. let’s see if they honor the refund or not.