Nothing

Communication with apartments. Lack of cleanliness. Repair noise day and night. The smell of cigarettes in the apartment.

code was emailed after the security deposit was received and keys could be accessed

Checked in to discover the accommodation was filthy. Certainly not what was pictured! Tatty furniture, damaged fridge door that had just been painted over, chewing gum stuck in the carpets, badly stained vinyl in the bathroom, stained sheets with someones body hairs on them, grease up the walls and inside cupboards, dirty marks up the walls, faceplate missing from a lightswitch. It should be made absolutely clear in the listing that the double bed isnt actually at the property as pictured, this is a double wooden bed frame which the owner has now replaced with 2 single divans which looked like the mattresses dont fit on the bases properly. Unsure why this image is on the listing as its very misleading! We checked in and out on the same day, absolutely no way would i expect anyone to sleep in stained dirty sheets. This isnt the standard that was expected after paying nearly £600 and leaving a £250 damage deposit when the accommodation is already badly damaged! We have been in contact with the owner who refuses to refund the costs and even advertised the property again when he had already retained our money for the week. Even though we havent stayed at the property we are yet to get our damage deposit back too. We have attempted to sort this amicably but have had no contact back from the owner.

simple enough access. code sent via booking app message for front door. near Heathrow and useful when all on site hotels are sold out.

Nothing

Was very dirty. all beds very uncomfortable Sofa bed when opened out had the sheets from last guest and where dirty the whole flat was dirty the money we paid was so expensive for the state of the accommodation I don't know how they can even rent it out not a good place to stay

Parking

Everything listed in the review. Booking should visit for themselves

The apartment had everything we needed. There was off street parking and shops and takeaways were only a 5 minute walk away. The owner was very helpful and came down to show us where it was and to sort the TV as we couldn't get it to work.

There was no double bed as shown in the picture and no plug for the bath or sink. The shower temperature was regulated by hot and cold taps and was hard to get a reasonable temperature for the kids. The hallway carpet was stained. The mattresses were very soft and my husband said he found them uncomfortable to sleep on