I will start with the positives- the location is really great and the property is well protected and feels very safe. The place has a lot of space and bathrooms. The condo property itself was a bit misleading. The pictures show the pool with a bar but we learned the first day that they don't allow any alcohol outside. They are extremely strict on volume. I think the vibe they are now trying to do is more geared toward families rather than friend groups. I however, would NEVER want a child in this condo, there is hard concrete and sharp edges everywhere plus no railings on the staircases. Now onto the property itself, the first day we got in there was no water pressure upstairs and the plunge pool was filthy. The rooms were surface level clean but could have been a lot cleaner. All of the towels had stains. We notified the property manager about the plunge pool and the water pressure and they did get to it the next day. However, the pool's jets never worked so it was very stagnant but got cleaner over time. On the last day we did not have electricity upstairs. When I asked them to compensate for this they offered nothing. I am a very reasonable traveler and I don't expect the world from hosts but not having water or electricity feels like a pretty big issue that should be compensated. Do not rent this place it is a waste of money there are a lot of other cute spaces in that same neighborhood that would be better.

As much as I have traveled, I have never experienced a worst check in experience and treatment from a property management communication. We got to the properly earlier than check in and we were let inside the place and it was a complete disaster (pictures sent to the property management and host, needed if available). At the time we had requested early check-in that included a charge of USD 45 as it was never granted we understood as we arrived around 3PM, that the apartment has not been cleaned by the housekeeping team it would need some time and the check in time would not be met. I reached out to the property management company who at first was reluctant to offer any compensation as check in was at 4PM until I advised that we were in the property, it was 4PM and we could not check in as the place was not cleaned. They offered to waive the cleaning fee which at the moment seemed okay as we left our bags and head into town to get some food from our travels. We got back at 7:45 PM and the cleaners were still there finishing up! They did not leave the property until 8:15 which was very inconvenient as we expected them to be completed with cleaning earlier so our group could get some rest before our reservation on Thursday night, now we had to rush and get changed quickly to meet our dinner reservation. At this time we realized that the TV in the living room did not work and worst of all, one of the rooms AC was not working, compensation was not sufficient for all the troubles.

We had a large family stay in this condo and had a lovely time. Best parts were the several bedrooms which accommodated our large family (10 people), having bikes readily available for short rides in the neighborhood and pools both on the property and the small splash pool on the roof which had a lovely deck perfect for evening hang outs. Only issue we had was with the kitchen oven, dishwasher and some plumbing/showers not working, which we communicated with the property owner about and they sent someone out quickly to do maintenance. The upper pool could also use some more regular cleaning. But the rooms are otherwise lovely and the air conditioners kept all rooms comfortable. We also accidentally lost one of the beach club cards which the host comped us the lost fee due to the plumbing. issues. She, and the local host, and the front desk staff were all lovely and very responsive.

I was traveling to Tulum with my wife and 12 other friends for a birthday trip and we found this place that looked too good to be true. The rental property manager was superb about communication and would respond to all my questions from all times of the day so we never felt uneasy about our trip. They even helped with securing our shuttles to and from the airport that were perfect. Upon arrival, the place was as advertised however with some flaws. I came to find out later in my experience that some towels and linens had some light stains on them but wasnt anything out of the ordinary. The upstairs master bedroom had a very open concept would not really get to a cool temperature in the hot Mexico heat until very late night. The oven and toaster oven did not really work either and took forever to get to a cooking temperature. All of the previous things were acceptable as we realized we are in the jungle and not everything can be perfect. The real problem of this trip came after we checked out when we were charged a significant amount of our security deposit due to "stains" in linens, sheets, and towels. I have been part of many rentals in the past through VRBO and others for large parties I and never been charged for any type of damages of consisting of this nature. There are "stains" that occur naturally after going to the beach or some tanner gets on them but for some reason it was to an extend to charge us that much? Photo evidence was lacking and ambiguous.

Hosted 8 people at Zama (one condo) in Artia, which is three condos. The place is three floors of brand new sleek design living. The six bathrooms for 6 rooms worked perfectly. Check-in and check-out were super easy. To note, Laurie, our facilitator was amazing. She booked our transport to and from the airport, booked our reservations at Papaya Playa, booked our in house COVID tests, and answered all of our questions the whole trip. She is the best and made our trip super easy. Thank You to the front desk staff and Laurie for a great stay! 100% recommend this listing!

The overall stay suited the needs of what my group and I were looking for as far as the number of rooms, location, and cost. We did have to message the host a few times during our stay because of minor issues. Although the host was quick to respond and was trying to resolve the issues in a quick manner.

My friends and I really enjoyed staying at this property! Every was as advertised, plenty of rooms, three levels with an amazing master bedroom and rooftop pool! Communication with the property manager was very easy. We will definitely stay at this property again when we return to Tulum. 5 stars!