cleanliness

They double charged me ana still haven’t received my refund 😔

friendly staff, good breakfast

No hot water in the bathroom and no room convenience amenities.

I loved the location. The interior was very nice plus enough space in the rooms. I also loved that breakfast had variety. I also like that the staff tried to solve my issues.

I didn't like that the water pressure was very low in the bathroom. There was no hot water 🥵. I had to take a bath which delayed me because I had to boil water in turns. The other thing is the room I slept in wasn't full complete I think it's still under construction. Lastly I wish the receptionist can orient a client of the necessities as he hands the keys, I reached the room without the extension numbers so I had to dress up and go back to the reception which was down stairs

breakfast was ok and the location was busy. other from that, it was a time spent.

the television could have more channel.

Good hotel, a good value for the price. Very close to the main coach and minibus stations, with good breakfast and comfortable rooms. Hot water worked well during my stay, as well as WiFi. Also a convenient supermarket, pharmacy and money exchange office are located just outside the building.

As some comments have mentioned, restaurant service is really slow (but this was only for dinner, at breakfast time it was fast and efficient).

the staff was helpful and respectful specially mr SSALI

it’s location

the restaurant cannot deliver orders on time. They working hard to improve this as it is a new start of service. Food taste good. order at least 1 hour ahead of your time to eat.

Impressed with the quality of service

Nothing much really

Eric, front office manager was really helpful, he assisted to arrange bus tickets to Karamoja, also with the car service from the airport and dairy-free breakfast. Communication in whatsup was very prompt.

I would recommend to use giraffe car sorvice to and from airport, as hotel's car service bit overpriced. Showers not at their best. And almost no vegetarian options for breakfast.

Cheap! Exactly what we were looking for for our last night in Uganda!

There was a lizard in our room when we arrived - it was however quickly removed by staff The light in our bathroom did not work - the staff said it would get fixed within 5 minutes, we waited closed to two hours. This was frustrating to me as we’d had a long day travelling and I was dying for a shower.

Notning

The room was dirty there werent any hot water in the room so its cold wash i had was to bath with at 1am plus and then at 9 am in the morning the breadfast was good at all the bed whoa in all my years staying at hotel that waz the hardest bed i have ever slept on cant even access the elevator from the forth floor because they lock the door so you have to walk down the stairs with your bags

It was grand and lovely place

there was no hot water