great location

nothing

The property was absolutely lovely. It was very clean and the location was superb.

Nothing

Unfortunately an email that we should have received which would have acted as our key never arrived.However the coffee shop staff helped us and then an email was then sent , which meant we could gain access.The coffee shop staff were very friendly and helpful and even offered our dog a vegan cream in a tub and a water bowl.We checked out of the accommodation at 10.00 and after a phone call was made we were able to leave our car in the secure parking area and we had a look around Hull before we left. We also popped into the cafe (coffee shop)on the lower level and had a tea with cake and there were vegan options available.

Just the initial problem with the key and the very tight parking area.Also didn't like at night when we wanted to access the apartment quickly we had to log on to our emails to get the scanned code up to access the property. However overall were very happy with the accommodation and all the staff we had contact with. The property is a very good standard however thought 25 pound per night for our dog was expensive.(but we were aware of that before we made the booking)

The location was convenient

Whilst the property was as described, it was not the home-from-home we were hoping for. It had two chairs which were not comfortable in front of a TV which didn't connect to the wifi and App services, leaving just BBC1 accessible. We gave up and sat on the bed with our laptops, which was no different than if we'd stayed in a hotel room. I had booked this apartment on behalf of my son and partner, who were in Hull for very difficult personal circumstances. They started their stay at a local hotel (The Hilton), which worked well. Originally, we'd tried to book the Humber Lofts for the full time planned in Hull, but it hadn't been available for the first week. When it became available again, it was booked with the idea it would create more freedom and comfort to get away from the four walls of a hotel room, even when our need for the apartment was shortened, we planned to stay the duration and treat it as a well needed break. It failed to deliver comfort and was extremely disappointing. We decided to leave after 3 of the 5 nights booked. They run an efficient business, which is clearly used by a lot of people. It wasn't the experience we hoped for.

The location was convenient

The apartment was not as described or as per the pictures. There was a bed, a small table, but no sofa. The kitchen area didn't have an oven, just a microwave so were unable to cook. 2 each of cutlery, plates, and bowls. I had booked this apartment on behalf of my son and partner, who were in Hull for personal commitments. They started their stay at a local hotel (The Hilton), which worked well for convenience, and cooked breakfast during the week. Changing to an apartment was supposed to give them a home-from-home feel and the ability to eat in. It failed to deliver comfort or cleanliness and was extremely disappointing. They only stayed 3 of the 5 nights booked. From our experience, the hosts are not interested in their guests' satisfaction and put commerciality ahead of anything.

Location was good

Car park like Crystal Maze. Dirty toilet brush. Bad maintenance to walls. Uncomfy tiny couch - not fit for 2bed apartment. One toilet roll supplied. Freezing cold and can only get more heat if we paid for it. Long curtains hide the radiators. Bad view from lounge window. No TV in bedrooms.

Hull was fantastic apartment brilliant

Everything was perfect

Richard was super helpful with everything I needed with our stay. Very clean and modern flat.

It would have been better if it had dishwasher

Location

Ripped off took deposit after small nose bleed 2 -3 drops of blood on bed sheet

Great location, walkable distance to train station, town, and the quayside. Great room with good facilities, kitchen stocked, and lots of lights from the windows (don't worry, blinds did great work).

Was a little confused on communication beforehand, door code/keys were jumbled between other emails and semi difficult to find unless you knew where to look or browsed around beforehand. But staff on the phone was helpful. Bed was massive but both bed and pillows were not comfortable for us, very hard mattress and limp pillows. Just FYI - not great for those who don't have an internet connection or smartphone as you need it to access the room.

Location and decor

Lift was temperamental

The room was exactly as shown in the pictures. Very clean and modern! Would have been great for a longer stay as there were plenty of facilities to cook.

The bed was a little firm and there was no air conditioning which was a little uncomfortable in a heat wave but they did provide a fan!

The digital key didn’t work on my phone unless I was on their Wi-Fi. It worked only on my husband’s phone. This meant we couldn’t go out separately.

Clean and very comfortable bed

location of apartment only clean and tidy welcome pack

room small and not very comfortable building noise from 8am till 6pm TV should of been in a different position as unable to watch comfortably no table to eat food ie breakfast or dinner for two adults need better instructions for entering the building ie pin code instead of email entry

Great location and bed was comfortable

Small and to did not work

Everything about this property. I could not fault anything and would very highly recommend

Absolutely nothing

Exceptional accommodation highly recommended 👌

Parking

facilities

n/a

Apartment view and the decorations.

The car park is actually a very small underground area. Anyone driving a car larger than a Mini/ Micra ( you get the idea) will have a hard time manoeuvring back and forth trying to get a decent angle to move around. Thus, the apartment is also small when compared to the similar price range per metre in the area.

Lovely clean and convenient

Work being done in reception but should be completed soon

Very clean, good facilities.

Check-in virtually impossible. Staff quite impatient, too many emails, key information not obvious, car park too small for my car, you don’t find this out on booking but only when read in the apartment. The opening g of doors from a button on an email is fraught with problems.

Convenient ..well equiped ..clean ..

Car parking ..nice to have the option but not easy to access . .

It was close to most of the places I was going.

I can see why they have invested in the keyless entry system (you use you phone to access a website to unlock doors) and I appreciate being able to use the Wifi from the doorstep in order to get in but sometimes I wished I just had a key-card.

Room was clean and very well furnished

Have got message almost every other day to remind for pre check in even after done so. Car park space was a bit small. Bet due to the downtown location need extra care of security check so all the messages?