Large clean room with plenty of toiletries and towels. Very comfortable bed. Very quiet despite central.location

Little confusion during check in when booking could not be found, but dealt with efficiently. Design of shower means bathroom floor can get soaked.

Comfy bed! Clean fresh and very welcoming! Friendly helpful staff.

Just too hot in rooms on arrival and took until next day to cool down. Disappointing that bar was closed from 4 on Sunday Bottled water in rooms needed as we had to buy from bar on first night and then ask at reception in second night

Clean, comfortable and convenient

No restaurant or bar open due to renovations but still charge you a £5 tray and £5.50 service charge to eat in your room!

Everything

Nothing

Good location. Clean room.

Lean well layer out rooms

The reception desk could be a little more inviting, rather than solely functional.

Really comfortable bed and room was a good size. Had a good size TV and desk. The Bathroom was modern, clean and the towels were really good quality.

Could have done with some drawers or shelves for clothes

It was a good hotel offering comfortable accommodation for the one night I needed. The breakfast was good.

Having to buy 2 nights when I only needed one. It was difficult to get through to Reception on Friday evening from outside the hotel in order to register - I tried 7 times!

location, car park close by, ambience, peaceful and secure.

N/A

Stuff ready to help

Comfortable and the breakfast

Nothing

I loved the location, the staff and the view.

Nothing.. just my room was little less organized but it was not the hotel's fault as I wanted to check-in earlier.

The breakfast

Notting

Staff welcoming and friendly restaurant very good.

Nothing

Modern new comfortable right in the centre of Newport. Will stay there again.

Nothing

Breakfast was lovely and staff were very pleasant!

Hotel room was a little warm for my liking but no complaints there.

Good service with pleasant staff. Breakfast was delicious

Not being able to park nearby but it is in the centre of town and is converted from civil service offices (passport office)

Very conveniently located to train station and bus terminus. Staff was very welcoming and helpful in requests. Rooms were clean and tidy far exceeded my expectations. Will definitely recommend this hotel to anyone who is staying in the Newport area. I will stay here again if I get another opportunity to visit Newport.

I can honestly say that I can not think of anything that would be an improvement as I really enjoyed my stay.

Everything

Nothing

Good, nice hotel, great staff

Nothing

The variety was not enough, for example, more fruits and options for vegetarians

Almost everything. Better than Hilton and Premier Inn. Ideal location. Excellent view over the river. Good choice of food in the restaurant, friendly atmosphere.

Almost nothing - poor quality toilet paper, lack of teaspoons in the room!

Lovely hotel great value for money. Lovely views of the town from higher floor room.

Excellent breakfast with great staff

there was no "stewed fruit" on the buffet......seeds, sultanas, dates - all OK but some prunes or similar would have completed the presentation nicely. Hot food was good and some pastries to finish.

The room set out was nice and comfortable. Classy bathroom ")

The rooms were amazing 👏

We liked where it was situated. The staff were well mannered and it was easy to know your way around

The room we were in was boiling all the time. We turned the temperature down and at one point we turned it off and it was still really warm. I found when we tried to put the fan on we felt nothing.

Location was right in the heart of Newport, with everything in the centre within walking distance. Room was clean and spacious, with an amazing view of the town (we were not Riverside). The staff we interacted with in person were amazing, and couldn't be more helpful. We had a couple of issues, noted in the "What didn't you like?" section, but we explained these to the desk during checking out (after three nights) and were pleasently suprised by the way the hotel staff dealt with the complaint.

We were a little let down due to the hotel holding a number of events during our stay; therefore the restaurant was closed. Although told by the front desk room service was running, we found that the hotel management stopped all room service about 18:00 on our first night. The person we spoke with at the hotel (via Phone) wasn't interested, and the hotel was still advertising 24hour Room Service if we were to book a room on their website.

Nice quiet stay. Clean hotel, spacious, lovely views

No pool :(