When I arrived there were small spiders in the sink and other dead bugs around. When called about it, the rental firm indicated that it had not been rented for a month. Apparently they or the owner did not check the house prior to my occupancy. There should have been better pricing for when it is over 110 degrees everyday.

Nice property, quiet neigbourhood. Yard is in need of more attention, gardeners do the minimum (no pruning or significant clean up) Hence, the slightest wind sends debris into the pool. House is well equipped and functional. Despite asking and paying for pool heat, it was not turned on prior to arrival. Took over 24 hours to heat the pool with the old and inefficient heater.

Dated but clean.

All in all, we enjoyed our stay in this home. It is a great location. But a bit outdated in terms of decor. The bathrooms are very outdated and the shower head I hallway bathroom was broken, so showering was a challenge. Sink stopper was broken. Really disappointed in all of the fees and taxes. For 3 nights, the cost was roughly $1300.00. With taxes and fees to the tune of 700.00 it brought a 3 night stay to over 2000.00. The rules and regulations are a complete turnoff. I understand , these are city requirements, but they made us nervous our about having any fun out by the patio or pool. We did not use pool, as it was another $72.00 per day. We did however get charged a fee to clean pool. This is just wrong and should be removed if not using. There is also quite a bit of owner spices etc in cupboards, which was gross. Will come back to Palm Springs, but will book at a resort. So we can enjoy ourselves fully.

Casa de Serena has all the amenities, very WELL equipped. Quick to downtown activities. Cheers !!

Elena Lopez was very friendly and receptive to all my concerns and questions. I rate it 2/5 because the day bed had urine stains We were not able to use the bed. I left the day bed untouched so that it can be cleaned properly for future renters. Sink in bathroom drains slowly, and Trash can outside was almost full. The location of the property was peaceful and tranquil. House is not modern but nicely maintained.

Old, filthy, dilapidated and certainly NOT updated. I wasted so much money on this house and we left after one night. It was the dirtiest house with broken lamps and furniture, missing light bulbs. Missing blinds in bedrooms giving no privacy from neighbors . Those awful shower handles are still there and my kid almost scalded himself trying to turn the shower on. Dirty banged up walls and doors. Gross popcorn ceiling with dirt and cobwebs all over. Pool wouldn’t heat and hot tub took hours and kept turning off. Back patio was so dirty. Tile around hot tub patio is falling out leaving gaps around hot tub. Definitely the worst property and we couldn’t stay for health reasons as my youngest has asthma. Trying to get my money back to pay for the hotel we went to but of course no response from Vacasa. Wish I would have read about Vacasa prior to renting this house. They have the worst reviews. I took pictures of everything and sent to them per their request and now they aren’t even responding to me.

I have been going to Palm Springs for eleven years during April. This property was the most stressful of all my visits. Although the grounds were nice, communication with the property management company was very stressful. I waited a couple weeks for return emails about the check in process, etc. If they just spent $5000 on upgrades it would have been excellent. Multiple vertical blind slats were missing, shower controls were impossible without calling maintenance and sign on air conditioner said not to set it lower than 76 or it would freeze. People have been complaining about the shower controls for two years and nothing has been done. I had to wait 24 hours to shower after arriving.