My family of 4 stayed in this apartment in July, having booked and paid in February. The property was as described, clean, and in a good location. Alas, communication with the host was bad leading up to our visit - emails & messages went unanswered, and I did not receive info to access the property until I contacted them day of, and then it was a couple of hours before they responded with the wrong access code to the apartment. The wrong access code was resolved quickly enough, and I thought all was well. Until I checked my credit card transactions and noted that they charged me a 2nd time for the stay. Ok, could be an honest mistake. I reached out to the host and they said they would get back to me after "speaking with their financial dept". I gave them a few days and did not hear from them, so I contacted them again. They said they refunded me. Great! I waited a few days again and did not see the refund go through. I contacted them again, and they informed me that they had refunded me my original payment back in Feb! I checked my transactions on my cc app and in my ledger - no refund. They insisted that they sent a refund, and sent me a screenshot of a receipt that supposedly proved it. I had ZERO emails. They insisted it was all fine on their end. They initially refused to explain why they would have refunded me in Feb, & their eventual answer made no sense. They refused to show me more legit proof. I finally had to file a chargeback dispute with my cc company. Beware!

Location was great! A few minutes (although uphill) from the historical city centre and National Palace. Lots of restaurants, cafes, & shops nearby. Beds were very comfortable and clean. My family and I adored the apartment. Even though we stayed on the lower level, it was very bright. Lots of one way streets that are narrow. I do not recommend driving if staying here. Parking was NOT easy to find.

Very good location

Casa Pendoa is a beautiful place and we appreciated the option to store our luggage the day of our check out so we could continue our exploration of Sintra. This is a very clean apartment with lots of natural light and a close walk to the National Palace and lots of shops and restaurants. We did however experience no hot water which was a disappointment.

Great accommodations. Centrally located. Very well equipped. Private washer and community dryer makes laundry easy. Side trip: Inexpensive Bolt ride to Cabo do Roca from Casa do Pendôa.

The apartment was huge, and couldn’t have been more perfect for our needs (4 adults including 1 couple). Self check-in was a breeze. The best part was the luggage room with lockers and washroom facilities. We only stayed 1 night but we stored our bags there early the first day until late the second day for maximum Sintra time. So convenient and well thought out. Would definitely recommend staying here.

A different remote checkin checkout Very clean and roomy. Just remember everything is uphill even when its downhill😁

Very close to historical center. Lovely staff