Back yard and patio not kept up , the hot tub was dirty, we had to have house keeping come back out to clean the playground area because trash was left . Patio furniture dirty and broken, kitchen didn’t have proper cooking supplies .

Okay.

The house was in a great location and was perfect for my needs. Plenty of bedrooms and bathrooms.

The house is clean! Thank you! How could it be better? 1. Basic Spices? At least salt and pepper? 2. Water and ice functioning on the fridge 3. Nightstand outlets for charging 4. The wood fence and gate in disrepair 5. Hot tub filled, heated, and functioning properly. 6. Overpriced, way too much money for what was provided. Underwhelmed.

We used this property to get out of having our son (18mo) stay in a hotel after surgery. Upon arriving, the air conditioner wasn't working. Our host was very attentive and had someone out there within 2 hours to get everything repaired! House worked great for our needs.

Great location! Right in the middle Plano and close to everything. Super nice property managers who responded quickly to questions.

As a regular traveler, this property was the most disappointing I’ve encountered. Images were misleading with actual conditions far below acceptable standards – blood-stained sheets, dirty towels, broken blinds, grimy walls, and a structurally unsound fence. The host insisted on an inconvenient refrigerator delivery upon our arrival, despite our reluctance. When we reported the issues, management promised cleaners for the next day, necessitating an impromptu hotel stay. Sadly, communication from the management dwindled, citing busyness as the reason. After another forced hotel night, they stated cleaners would arrive after 5 PM on our last day, which was pointless. Despite the unacceptable conditions, they refused a reasonable refund. Our stay in Plano was ruined by the poor state of this property and the management’s inadequate response. I advise against booking to avoid a similar experience.

Management was very responsive and the place was very nice!