exceptional facilities very clean

nothing

Number of bedrooms and bathrooms was great for a big group. The property is new, sunny and warm.

Lack of pantry made it a bit difficult to store food which we had brought to cook with, basic utensils available, not enough big bowls and trays to cook with.

clean n comfortable Netflix ensuites in 3 bedrooms free wifi that works well

kitchen equipment n utensils were lacking. No big pots for a large group. No instruction manual on how to operate kitchen stove, ovens etc. However phone calls for assistance were promptly attended to by the service staff.

The location and that it is a new house

We booked a five-bedroom house for 2 nights. However there was mouse infestation. There was mouse poop everywhere. We found the mouse droppings in the kitchen, the pillows, the bed sheets, floor throughout the house. In the night, we also heard the mouse scratchings. Some of them entered our suitcases, contaminating our clothes. We were moved into a 4 bedroom house on the second night of our two nights stay, which didn't have the mice problem. We have asked for a 50% refund which we thought is more than fair given that the first night was ruined and the replacement house was smaller in bedrooms. However, even though we had asked for a 50% refund, we were given less than that. The owner was accommodating in moving us, but they were not reasonable in terms of the refund amount.

The hot water system was turned off which resulted in a few cold showers before we identified the cause

Loved the house. Huge, very clean and absolutely lively location!

Would like a proper dish cloth more than one teaowel when there was 10 people and a floor mop for floor spills

The house was lovely. We loved the big bedrooms with en-suites and the large family bathroom. The beds were very comfortable and had nice linen. It was good to have a washing machine and dryer. We liked the fact that someone came around each morning to ask if there was anything we needed.

The kitchen was very nice but definitely lacked utensils. There were no bowls, basins, tongs, placemats, peelers. I think it is designed to eat out but we wanted to self cater. We would have liked to watch live TV, the rugby and news but there was only Netflix.