The building/hotel itself appears to be old and therefore fixtures, furnishings, and other aspects are outdated or old. Nice enough hotel overall though and staff was okay- but no wow factors were super over the top compared to other places I’ve stayed. On the note of the buildings age and accessibility however. my accessibility room, while appearing to be outfitted for a wheelchair user, would still have created SEVERAL barriers and safety issues for a person with a lesser ambulatory capacity than myself and ultimately did not feel safe/up to standard for access. Furthermore, if it were an accessible room meant for a def or hard or hearing person, the light alert system had no button outside the door to activate the alert light (knocking on the door wouldn’t notify a HoH person emergency or otherwise) and one particular device looked more like a security camera inside the hotel room (a sticker on the device made mention of a lens-and I don’t believe emergency warning lights would require lenses). The device had what appeared to be a red recording light on it as well When asking staff, I was told it was a fire warning system but The device in question was separate from the fire alarm/light system which were clearly labeled FIRE, had no lights turned on, duplicates existed throughout the building and on separate walls where as the device in question had nothing indicating an emergency, fire or warning system, it had a lense and a red light was on.

It was very close to the xcel center

Just a basic hotel and the staff are not friendly. The bed and pillows are hard and uncomfortable.

Rooms could probably use an update. There was rust spots all over the metal frame of the mirror and light fixtures in the bathroom

Good place

Terrific check in experience!

Hotel was very e and the staff was friendly. They didn’t have a free breakfast but did have a restaurant. The restaurant only has a buffet for breakfast and it wasn’t cheap so it was disappointing that we couldn’t order off a menu.

We went to a show at the History Theater, so it was a very convenient location.

I did not like the curtains with stains and a hole in them. My chair also had a small hole in it

A great choice when staying in St. Paul

Solid hotel, friendly staff. Thanks for the pleasant stay!

We were there for a concert at the Xcel Energy Center. This is a great location to walk to and from the concert. You can walk thru the skywalks too and never go outside. On check in, they gave us printed out directions for inside or outside walking. It was great!

Easy check-in process.

Hard to get into parking

Hotel itself is nice.

Parking is very confusing

Great hotel staff. Helpful and able to get early check in.

The hotel is older and shows it's age and the one bar in the lobby is small and doesn't offer alot of food options. Very difficult to get in and out of due to lots of road construction. It's walkable to a few bars/restaurants but not as many as we had hoped. They take a $100 deposit that is supposed to be refunded after your stay when you check in for "amenities such as mini bar etc" yet there are no amenities you pay for in your room, no mini bar. I bought something from the shop downstairs and they charged the card on my room immediately and it was a separate charge that did not go to that $100 and it's been a week and I have not seen the credit back to my card so I will have to call. I will probably not stay here again but it worked for the quick 2 night trip I took. My room was cleaned the day I was there but my friends who stayed there did not get their room cleaned and restocked.

Customer service was great / helpful , friendly

Main door and parking ramp were hard to locate. Felt unsafe walking from the parking garage to main door.

The property is run down with stains on hall carpets and beds that have not been vacuumed underneath in months. Staff were pleasant but property needs a refresh.

It was ok

Great location and staff.

I will stay downtown again after staying here. Staff were very accommodating and hotel very clean. Onsite restraunt and bar was nice

Room hadn’t been dusted in quite some time. Shower curtain and floor stained.

Fantastic stay! Love this Arts hotel. Will definitely be back!

Just average nothing special can't even get complimentary cup of coffee had to pay for parking.friendly desk staff at check in grumpy at check out..

Very convenient... but whew the rooms are straight out of 1995 with the nasty bathroom fixtures to match. Staff is very friendly though.

Great location for our needs and very helpful staff

The place was awesome with an awesome view of downtown St. Paul.

From the Front Desk to all its staff were all very kind along with exceptionally outstanding service.

We like the hotel and the room. And the service...the area outside of the hotel had a certain edge to it.