Won’t be going back.

I am a fan of the Novotel at Suvarnabhumi airport in Bangkok so I had high hopes. This is among the most expensive hotels in Dakar yet the food service is cafeteria quality ..not up to restaurant standards ..and yet much more expensive than comparable hotels around Dakar. On arriving I was told my room included breakfast so I had the buffet. At checkout this was denied and they insisted I pay a very inflated price for the buffet I would not have taken if not for the statement of their employee. I complained vigorously but amazingly they would not own up to their own mistake. Do not waste you money at this old tired overpriced hotel with terrible service.

I am a fan of the Novotel at Suvarnabhumi airport in Bangkok so I had high hopes. This is among the most expensive hotels in Dakar yet the food service is cafeteria quality ..not up to restaurant standards ..and yet much more expensive than comparable hotels around Dakar. On arriving I was told my room included breakfast so I had the buffet. At checkout this was denied and they insisted I pay a very inflated price for the buffet I would not have taken if not for the statement of their employee. I complained vigorously but amazingly they would not own up to their own mistake. Do not waste you money at this old tired overpriced hotel with terrible service.

There was a high level event in Dakar this week. Hotel was fully booked by very demanding guests, leaving early and coming back after 8pm. Hotel team was up to the situation and even organise fine music in bar at pool area. Kudos to them!I read complaints on forums, hotel is OK, maybe Dakar is not for you. Great metropolis in making.

There was a high level event in Dakar this week. Hotel was fully booked by very demanding guests, leaving early and coming back after 8pm. Hotel team was up to the situation and even organise fine music in bar at pool area. Kudos to them! I read complaints on forums, hotel is OK, maybe Dakar is not for you. Great metropolis in making.

I was waiting for a good and space full room that I already book but I get one small room .

I was given the choice to get either a room with carpet or laminated floor, carpet was very old not so clean. That needs to be changed. Laminated floor was pretty new.

Location

The pillow size was cushion size , overall high priced for the room Express lunch and breakfast not worth the room value

The pillow size was cushion size , overall high priced for the room Express lunch and breakfast not worth the room value

I have been 15 African countries. Novotel Dakar was best hotel between $150 and $200

Staff were very helpful. Novotel is a well run, clean, western style business hotel in the heart of dakar. Great pool and breakfast.

Staff were very helpful. Novotel is a well run, clean, western style business hotel in the heart of dakar. Great pool and breakfast.

Where to start. They dont have their own airport transfer. When I asked to arrange they just gave me a local number. No one to carry out your luggage from your car. Took forever to give the room. By the way prices at which I booked at the agent website was different than the prices at the hotel. So they charged me extra. The room they gave me was like stains on WC. Towels lying on the floor. Used paper tissues all over. They changed my room when I blasted on them. Went to the bar. It took 50 mns for a sandwich. And when I decided to go in my room asked the waiter to provide the sandwich there. It took me 3 hours and so many calls to get that sandwich in my room. By the way delivered stale sandwich. Wont recommend this hotel to anyone.

Great location ; good service but oldish rooms Wished they had a gym

Great location ; good service but oldish rooms Wished they had a gym

Friendly staff.

Nice hotel good amenities and security. I would stay again.

Nice hotel good amenities and security. I would stay again.

Since I've been a regular here, they upgraded me to a suite at no extra charge!

Since I've been a regular here, they upgraded me to a suite at no extra charge!

In general, it was ok. Likes: bfast buffet was good, drinks and food were good value Don't Likes: extremely slow service ( like they are trying to avoid you), and can't get any fresh air in the rooms (windows blocked) so air in the room is stale and does not smell to great. Took room with 2 single beds and they were hard as rocks..

In general, it was ok.Likes: bfast buffet was good, drinks and food were good valueDont Likes: extremely slow service ( like they are trying to avoid you), and cant get any fresh air in the rooms (windows blocked) so air in the room is stale and does not smell to great. Took room with 2 single beds and they were hard as rocks..

In general, it was ok.Likes: bfast buffet was good, drinks and food were good valueDont Likes: extremely slow service ( like they are trying to avoid you), and cant get any fresh air in the rooms (windows blocked) so air in the room is stale and does not smell to great. Took room with 2 single beds and they were hard as rocks..

I had a short stay, and from reading previous reviews did not have expectations of a luxury hotel. The breakfasts were good, the poolside was very nice. The room was clean but old (stains on carpet, etc). More importantly, the door of my room did not close completely. I had to pull it hard each time for it to actually close and lock. The problem was that the maids didn’t, and twice when arriving back to the room in the evening, the door was not closed. (It looked closed, but all you had to do was push.) I told this to the front desk twice, but obviously it wasn’t repaired during my stay. Otherwise, I was a bit surprised by the lack of a business center, or at least a functional printer.

I stayed here for 5 nights with several colleagues attending a conference and we had a good stay. Rooms are clean and well-appointed with comfortable beds and good showers. Bar, breakfast and food were all excellent, if a little pricey. There are lots of good reataurants, a little tourist market and a good supermarket within a 10 minute walk. The hotel has very good, but friendly, security staff. My favourite thing was the outside bar area and the pool. The pool was very clean, nice temperature and the pool attendant was so lovely and really helpful. I would definitely recommend the Novotel.

Hotel has good reception area, bar, restaurant, terrace. Unfortunately the corridors are dated and the rooms are disappointing. The rooms reflect a cheap hotel, basic beds, austere comforts and a plastic bathroom unit stuck in one corner. Towels had seen better days.Its such a shame as the food was great, terrace pleasant, staff terrific and in such a good location. Simply there are better hotels in Dakar for the price

The carpeting of the hotel is old and creates a disappointing feel. My room did not have soap and when I called House Keeping and reception to request for soap the phones were never taken.It appears only Room Service picks up calls.

The staff and general atmosphere is good but the rooms are desperately in need of an upgrade. Its getting disappointing.

We were very pleased with the hotel. It was one of the nicest of our entire West African trip.

I was transferred to 3 rooms in one night because the air condition was not working.besides that it was fantastic!!!! Personal were friendly and professional.

The staff very nice except one security guard at the desk who was very rude does not respect ladies. Reported him to the desk. Bed not comfortable and bad idea of have toilet and shower in separate location.