Avoid this hotel. We stayed in the suite: - and it was cold - the heating was luke warm and it is a large room. There was a small heater on full blast. It was ineffective. -TV remote was out of batteries and needed to be fixed - it happens. -The duvet was smaller than the bed. - We put the kettle on and it blew a fuse. We sat in darkness for 20minutes to be told we can’t use the kettle or other appliances whilst the heater is on and essentially blamed for the blackout. The manager was defensive and thought offering us a meal at 9.30pm (we’d eaten) or a superior room with a view (at 9.45pm), which we would not see nor were we inclined to pack and unpack were suitable solutions. We requested more duvets (two single duvets arrived). A discount was apparently not possible because we’d booked via Hotels.com. The dialogue continued the next day at check out. With this many failings, we did not expect nor appreciate repeating ourselves nor a third and another defensive, long and tiresome conversation. The manager offered afternoon tea when we were due to fly out. She offered a voucher for our next stay. There certainly would not be one. She was not inclined to recommend a discount to Hotels.com because in her mind she had offered (non) solutions. It was truly very disappointing. Yes we received a discount but only because we held our ground. It should have been forthcoming without so much effort.

A lovely hotel in a great location. Lovely little spa too. Great breakfast choices - even for me as a vegetarian.

Wouldn't stay here again. Such a let down to be honest. Location is not bad for the city but for good restaurants and coffee it is not the best location.

Bad service from Restaurant, unprofessional. Overpriced. Not luxury at all. Only reason they get any stars from our experience is the housekeeping ladies. Worst breakfast from a hotel I have had in a long time.

no luggage racks so had to have suitcases on floor which was difficult with bad backs. if bathroom light was turned off, the electric outlet inside bathroom did not work. therefore we could not use a nightlight. bathtub was so deep. very difficult to climb in and out of bathtub. my husband hurt his toe climbing into the bathtub. breakfast buffet was excellent!!!

Beautiful. Highly recommend

A magnificent stay for 2 ladies, 59 and 94 years old. Professional, yet personal service everywhere in the house.

The hotel staff were really helpful and nice, the location is perfect for walking to tourist attractions, restaurants, shops and transport links. The beds are very nice but the room could do with some attention. Main issue is that children are not allowed in the swimming pool until the weekend and has to be at a certain time